FOH Host & Guest Services

Position: FOH Host & Guest Services
ROLE PROFILE: HOST

Reports To:

• FOH Manager
• General Manager ⸻ Duties and Responsibilities
• Greet all guests with warmth, professionalism, and enthusiasm
• Manage reservations, waitlists, and walk-ins efficiently using the booking system
• Maintain a calm and welcoming atmosphere at the entrance and throughout the guest experience
• Communicate wait times clearly and accurately to guests
• Monitor and manage floor flow, guest seating, and table turnover to maximize efficiency
• Work closely with servers and management to ensure smooth service and timely seating
• Handle guest inquiries, concerns, and special requests with professionalism and grace
• Maintain a clean and organized host stand, entrance, and front-of-house areas
• Support coat check and other guest services when needed
• Comply with Arcana policies, procedures, and service standards ⸻ Qualifications & Qualities
• Minimum 1–2 years experience in a host or guest-facing role (hospitality background preferred)
• A warm, friendly, and confident personality
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain calm under pressure and manage busy guest flow with ease
• Well-groomed, professional appearance and demeanor
• Comfortable working with reservation and POS systems
• Friday and Saturday late nights are required. ⸻ Working Conditions
• Ability to work a flexible schedule based on business needs
• Prolonged periods of standing and walking
• Exposure to varied weather conditions at the door or coat check
• May be required to lift and carry items up to 15 lbs
• Regular use of phones, tablets, and reservation systems