Guest Experience & Operations Coordinator

Guest Experience & Operations Coordinator

Situated on the beautiful UBC campus in Vancouver, Carey has served students, churches, and Christian leaders for over six decades. Today, Carey is entering a focused and ambitious season of renewal—strengthening its mission, rebuilding its operations, and establishing a resilient platform for long-term growth across education, hospitality, and community life.

Carey operates as an integrated organization across three mission-aligned business units:

• Carey Seminary — a biblically faithful, historically Protestant seminary with global reach
• Carey Residences — forming intentional Christian community through housing, hospitality, and shared life
• Carey Lodge — a short-term accommodations operation supporting Carey's campus, guests, and financial sustainability

This is not a traditional institutional environment. Carey is rebuilding with the clarity, urgency, and adaptability of a startup while remaining grounded in theological conviction and institutional integrity. We are restoring trust, strengthening systems, and laying foundations for sustainable growth across all three business units.

We are looking for those who are battle-tested—both professionally and personally. People who do not drift when things are unclear, who can hold conviction under pressure, and who are energized by the hard, often unseen work of rebuilding systems, processes, and culture. This is a place for builders, not maintainers.

Roles at Carey are not static. They are designed for those who can bring order to complexity, steward responsibility faithfully, and build systems that support both formation and operational excellence.

This is not a traditional front desk position—it is a unique entry point into the organization with a clear pathway for growth. All Guest Experience & Operations Coordinators begin with hospitality as their foundation, welcoming guests and residents, ensuring a seamless front desk experience, and supporting day-to-day operations across Carey Seminary, Carey Residences, and Carey Lodge.

From there, you will take on special projects and assignments in a specialization track aligned with your skills, interests, and organizational needs. Whether supporting operational initiatives across Carey Seminary, Carey Residences, and Carey Lodge (Operations Track), assisting with bookkeeping and reconciliations (Finance Track), providing network and systems support (IT & Systems Track), or contributing to marketing and communications initiatives (Marketing & Advancement Track), you will gain valuable cross-functional experience while building a diverse and transferable operational skill set.

This role is ideal for an early-career professional who thrives in a guest-facing environment, enjoys variety, and is eager to learn. Working alongside experienced managers, you will gain exposure to multiple areas of the organization while developing skills that can support future career growth in hospitality, operations, finance, technology, marketing, or institutional administration.

Key Responsibilities

• Warmly welcome and assist short-term guests, residents, and visitors during check-in and check-out.
• Issue keys (Goki), parking permits, and meal tickets (Square) as required.
• Respond to inquiries by phone, email (Freshdesk), and in person.
• Support student move-in and move-out logistics in collaboration with residence staff.
• Track and distribute mail and packages for students and residents.
• Maintain reservation and occupancy tracking through MEWS.
• Process and reconcile payments through MEWS, Populi, and other digital tools.
• Maintain accurate records of check-ins, check-outs, and payment status.
• Coordinate with housekeeping and facilities to address guest requests and maintenance…