Spa Facility Supervisor

Position: Spa Facility Supervisor - Full Time
The Spa Facility Supervisor will directly oversee the Fairmont Spa, Nordic Spa, fitness centre, and hotel pool facilities, while leading the Spa & Fitness Attendants, Nordic Attendants, and Pool Attendants. This position will also oversee the Spa Reception, Reservations, and Spa provider team where necessary. The Spa Facility Supervisor will operate an efficient and profitable business in these departments, acting as a Manager on Duty as assigned, and ensure uncompromising attention to quality of service based on the areas of focus outlined in the below job responsibilities.

Job Description

Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work ,  and the first hotel in North America to achieve Single-Use Plastic Free Certification

A competitive rate of $34.35per hour

Complimentary work meals through our Colleague Dining Program

Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler

Trans Link monthly pass reimbursement program

Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)

Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)

A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues

Opportunities to participate in sustainability, charity, and community engagement initiatives

Access to world-class training, leadership programs, and career development opportunities across a global hospitality network

Be part of a luxury wellness experience where you can grow, connect, and make a difference every day

What you will be doing:

Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.

Consistently model professional, engaging, luxury 5-star service to the respective teams.

Assist in the recruitment, development, and training of all Spa Attendants, Nordic Attendants, and Pool Attendants

Ensure guest satisfaction at all times by ensuring that safety and service is always the spa’s first priority

Assist in the development and implementation of facility operations in line with luxury standards

Ensure that all spa facilities, treatment rooms, pool area, and retail areas in the hotel are in peak condition at all times (maintenance and cleanliness).

Ensure service excellence through facility audits/evaluations and follow-up.

Ensure effective and timely communication among all spa departments and throughout the hotel through weekly/monthly department communication meetings.

Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions, and sales techniques.

Act as a Trainer where required and implement effective training plans for Spa Attendants, Nordic Attendants, and Pool Attendants

Review daily productivity and approve payroll.

Ensure full understanding of spa operations and attend hotel operation meetings as required.

Conduct development and performance management discussions as required in a timely manner.

Offer support and supervision for all spa departments as required

Carry out any other duties and responsibilities as assigned

Qualifications

Service focused personality is essential; experience is an asset

Minimum of 5 years’ experience in luxury spa or hospitality industry

Minimum of 2 years experience in supervisory position in a spa or hospitality industry

A passion for spa and wellness

Diploma or Degree in hospitality or related field an asset

Career-minded individual with strong personal initiative and…