Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.
Why work at Fairmont Waterfront?- Sustainability and community commitment- recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
- Empowering Women in Leadership
- More than 50% of leadership team including Executive Level, are women - Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive andglobal community
- Strong Culture of Belonging for the 2
SLGBTQIA+ communityprovidingyear-round support,including gender inclusive change rooms - Generous perks
- Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program
* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program - Comprehensive Benefits - through our Benefit Plan
* including medical, dental and vision coverage, Pension Plan, and more! - Dining Discounts
- Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food& Beverage Discount Program - Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
- Exclusive Experiences
- One free stay through our Be Our Guest Program - Full rate of pay $23.52per hour following 90 days of service
* full-time and part-time permanent status colleagues.
Summary of Responsibilities:Reporting to the Bell Captain, the Bellperson will support their manager in ensuring the smooth and efficient operation of Bell Services, Door, and Valet Services.
Key responsibilities include:
- Maintaining a high level of professionalism in all aspects of job performance.
- Providing all arriving guests with a warm welcome, and acting as a first and last point of contact for guests.
- Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the hotel.
- Ensure the timely and efficient transfer of luggage to and from the guest’s room.
- Personalize guests’ orientation of their room in a professional, friendly and engaging way.
- Keeping Door area and Lobby impeccable at all times.
- Knowledgeable of Vancouver, our attractions, directions, cultural scene, etc.
- Maintain presence in the lobby as an ambassador of our hotel and brand, providing thoughtful touches and offering exceptional service to our guests
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures and service standards, including all safety policies.
- Responsible for driving the hotel car to shuttle guests around Vancouver as required.
- Performing any other tasks as assigned by management.
- Availability for shift work, including weekends, mornings, evenings and overnight.
- Previous experience in Bell or Guest Services is preferred.
- Possession of a Class 5 Driver's Licence
- Ability to work independently, prioritize responsibilities, and manage multiple tasks, colleagues, and guest requests.
- Strong passion for guest service with excellent guest service orientation and…
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