Guest Relations Manager at Fairmont Waterfront

Elevate the guest experience at Fairmont Waterfront as a Guest Relations Manager. Join a team committed to luxury hospitality on Vancouver's iconic waterfront.

Reporting to the Front Office Manager, this leadership role focuses on ensuring exceptional service across all Front Office departments. You will address guest concerns, leverage feedback to enhance quality, and manage guest services and reservations. This position is integral to maximizing room revenue while coaching and developing team members for their growth.

Key Responsibilities:

• Lead Front Office teams including Front Desk and Concierge

• Address and resolve guest concerns promptly

• Utilize feedback for continuous service improvement

• Manage VIP and special request reservations

• Coach and mentor team members towards excellence

Requirements:

• Minimum 2 years in a leadership role

• Passion for guest service and strong communication skills

• Knowledge of Opera Property Management System is a plus

• Highly organized with results-oriented focus

• Canadian work authorization required

Drive exemplary service and operational excellence as you lead guest relations at Fairmont Waterfront.