Job Description & How to Apply Below
Lead guest experiences at Wentworth Hospitality Group as the Manager on Duty, ensuring exceptional service and safety at our boutique hotels in Vancouver. This role balances leadership with operational oversight across both day and night shifts.
As Manager on Duty, you will oversee seamless hotel operations focused on delivering top-tier guest service. Collaborate with the Director of Guest Operations to recruit, train, and empower the Guest Experience Team while contributing to innovative guest experiences. This dynamic position demands strong leadership, excellent communication skills, and a passion for hospitality.
Key Responsibilities:
• Provide exceptional guest service throughout each shift
• Support recruitment and development of Guest Experience Team
• Implement guest experience strategies and enhancements
• Lead communication across departments for event support
• Conduct night audits and resolve guest inquiries
Requirements:
• Minimum of 1-2 years in luxury hotel operations
• Strong verbal and written communication skills
• Ability to work independently and under pressure
• Flexibility for overnight shifts and weekends
• Proficient in hotel management systems
Drive unforgettable hospitality experiences and elevate service standards as the Manager on Duty at Wentworth Hospitality Group.
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