Bilingual Human Resources Specialist - Reception

Bilingual Human Resources Specialist - Reception

Oversees reception area and provides assistance by answering incoming calls, redirecting those calls, making outgoing calls, taking messages, accepting deliveries, greeting and directing visitors, and answering questions. Performs word processing and other clerical tasks that require frequently using Spanish and English interchangeably, including basic correspondence, filing, and reports. Help with other HR-assigned task

• Greets and directs calls, vendors, and walk-in visitors in a professional manner to appropriate parties or departments which may include taking messages if a party is unavailable
• Serves as the first point of contact for walk-in and calls from customers to the HR Department.
• Handles a high volume of calls & emails daily
• Translates instructions, directions, or forms for Spanish-speaking customers
• Maintains a safe clean and professional reception area
• Accepts deliveries and coordinates the distribution of them
• Develops and maintains organized filing, scanning, and follow-up systems
• Scans documents into appropriate employee files and follows District policies and procedures, CBAs, and federal and state law fore handling of employee records.
• Cross-trains with other office staff and assists with unexpected/urgent or seasonal situations as needed
• Maintains a professional appearance by wearing work attire appropriate for the position
• Utilizes empathetic and reflective listening skills to first understand the customer’s issue then either addresses it personally or ensures that a warm hand-off occurs to the proper HR team member
• Collaborates with all HR teams (Employee Engagement, HRIS, Compensation, and benefits) to ensure that the issues are properly addressed
• Assists in coordinating recruiting, hiring, and onboarding processes
• Provides HR support, guidance, and advice about human resources issues
• Regular attendance is required
• Assists with special projects and additional duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• High School Diploma or equivalent
• Fluent in English and Spanish with the ability to effectively speak, write, and read in English and Spanish
• Minimum two (2) years of experience as a receptionist or similar office/clerical-related position
• Knowledge of the Microsoft Office Suite (Word, Excel, Outlook, etc.) and Google Docs
• Able to exercise great initiative and independent judgement
• Ability to multi-task and prioritize responsibilities in a fast-paced environment
• Excellent customer service skills
• Basic knowledge and understanding of recruiting, hiring, benefits, and employee relations
• Effective written and verbal communication skills
  
  Ability to remain calm in escalated situations

• Associate degree or higher in a related field

* Relevant experience may be substituted for formal education at a 2:1 ratio. Therefore for every 1 year of college lacking, 2 years of directly relevant experience may be substituted.

• Must have adequate manual dexterity to write legibly and perform required duties on a computer.
• Must have adequate visual acuity to read, interpret and transcribe written material and other required duties.
• Requires normal range of hearing and clear speaking abilities to interact appropriately with others in person and on the telephone.
• Requires some stooping, bending, stretching and occasional lifting not to exceed 25 pounds.
• Sitting for prolonged periods of time.
• May periodically require work outside of normal business hours, including weekends, under sometimes stressful conditions in order to meet business needs and strict deadlines.

• Office duties will be performed in a well-lighted, climate-controlled environment.
• Will require time in office, as well as external meeting locations with community partners or schools throughout the OKC metro area.
• May require participation in meetings and activities outside of normal business hours, including weekends and holidays.
• May be required to work overtime and weekends and holidays.
• Able to bend and stoop, lift 25lbs, stand and/or sit for extended periods of time.

Reports To:

Director of Employee Relations

FSLA Status:
Non-Exempt

Compensation: 809 (Salary determined by experience)

Work Days: 242

FTE: 8 hours per day

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Postings current as of 2/18/2026 3:31:59 PM CST.