Director, People Operations

At Fresh Tracks Canada, we craft tailor‑made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life‑changing travel experiences.

We believe in keeping our customers front and center in everything we do; we focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other.

About

The Role
As the Director, People Operations, you will be a strategic and hands‑on leader responsible for building and optimizing our People function as the company continues to grow. You will design and execute a comprehensive People strategy that encompasses talent acquisition, employee experience, performance management, total rewards, and compliance. Reporting directly to the CEO, you’ll play a critical role in building the infrastructure, processes, and culture that enable our next stage of growth.

The ideal candidate brings deep HR expertise, a strong operational orientation, and a track record of implementing People programs in dynamic, high‑growth environments.

Responsibilities
Strategic People Leadership

Develop and execute a forward‑looking People strategy aligned with business priorities and growth goals.

Advise leadership on organizational design, workforce planning, and talent development.

Serve as a strategic thought partner to the executive team, balancing near‑term needs with long‑term scalability.

Champion a people‑first, high‑performance culture that reflects our values.

People Operations Infrastructure

Lead the design and implementation of HR programs, policies, and systems to support company growth.

Evaluate, implement, and optimize HR technology (HRIS, performance tools) to drive efficiency and data‑driven decision‑making.

Build frameworks for consistent performance management, career development, and learning programs.

Lead the strategy and execution of total rewards programs, including compensation, incentives, equity, benefits, and recognition.

People Operations & Compliance

Oversee day‑to‑day HR operations, ensuring processes are efficient, compliant, and continuously improving.

Ensure compliance with Canadian federal and provincial employment and privacy legislation.

Oversee all aspects of office administration, creating a safe, engaging, and productive environment.

Talent Acquisition & Management

Partner with hiring managers to design and optimize recruiting and onboarding practices.

Develop and implement strategies for attracting, retaining, and developing top talent at all levels.

Drive the development of performance management, feedback, and career growth frameworks that evolve with the business.

Culture & Engagement

Foster a positive, inclusive, and high‑performing workplace culture that can scale with organizational growth.

Lead initiatives that enhance engagement, recognition, and employee connection in both in‑office and remote environments.

Act as a trusted advisor on employee relations, ensuring fairness, transparency, and a consistent employee experience.

Requirements

12+ years of progressive HR experience, including 5–7+ years in a senior leadership or Head of HR role.

Proven track record of designing, implementing, and scaling people programs, systems, and policies in high‑growth environments.

Strong knowledge of Canadian employment law, compliance, and HR best practices across multiple provinces.

Demonstrated ability to influence, coach, and collaborate with senior leadership and cross‑functional teams.

Exceptional communication, problem‑solving, and team leadership skills.

Proficiency with HRIS platforms and the use of people data to drive strategic decision‑making.

A people‑first mindset grounded in empathy, curiosity, and continuous improvement.

CHRP or CHRL designation is considered an asset.

REWARDS

3 weeks vacation (4 weeks after your first year)

Extended health benefits package

Applauz…