Manager, Rewards

Manager, Total Rewards – Rocky Mountaineer
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Purpose  The Manager, Total Rewards reports directly to the Director, Total Rewards and People Analytics and oversees the Benefits and Recognition Specialist. This role designs, implements, and manages employee benefits programs that are competitive, cost-effective, and aligned with organizational goals, including health insurance plans, retirement plans, wellness initiatives, disability management, and recognition programs. The Manager also supports the development and implementation of compensation and incentive pay programs, combining strategic planning with hands-on administration and collaboration across departments and external vendors.

Key Responsibilities  Health Benefits & Disability   Design, implement, and communicate comprehensive employee benefits programs, including health, life, disability, retirement, and wellness initiatives.
Oversee administration of local and global benefit plans, ensuring compliance with federal and local regulations.
Negotiate with vendors to secure optimal rates and service quality.
Develop and manage the benefits budget in partnership with Finance.
Coordinate with Payroll and Accounting to ensure accurate reporting of benefits costs.
Maintain strong vendor relationships and monitor service levels.
Audit and streamline benefit processes, communications, and administration for efficiency.
Analyze benefits cost and utilization to assess value and recommend improvements.
Develop training materials to educate employees on benefits and recognition programs.
Conduct regular audits to ensure data accuracy and compliance.
Serve as the primary contact for non-occupational claims, partnering with People & Culture Business Partners and third-party providers.
Communicate with health service providers to clarify employee capabilities and support accommodation planning.
Facilitate timely, safe, and productive return-to-work and stay-at-work programs, adjusting plans as needed.
Engage external providers to support health, safety, and ability management processes.
Provide education to leaders and employees on attendance, accommodation, and legislative responsibilities.
Support in executing new and ongoing wellness initiatives.
Compensation and Recognition Programs   Assist with the compensation and rewards related processes and programs.
Assist with the development of compensation and benefits guidelines and pay policies.
Support with conducting job evaluations to determine the relative value and complexity of different roles within the company, establishing fair and appropriate salary levels for each position.
Support with designing and maintaining the organization’s salary structure, including salary bands and ranges for different job positions.
Assist with the development of incentive plans.
Administer the company’s recognition platform and programs.
Support in executing new and ongoing recognition initiatives to drive employee engagement.
Team Leadership   Provide leadership, training, coaching, and guidance to direct team.
Develop cross-training initiatives within the team to ensure appropriate backup for the team.
Qualifications  Education / Certification   Post secondary education in Human Resources or related field.
Professional certification such as CCP or CEBS.
Experience   5+ years of experience in compensation and employee benefits management, preferably for a multi-site, multi-country organization.
Experience in disability management is an asset.
Team leadership experience required.
Skills & Competencies   Effective leadership and team-building capabilities.
Deep knowledge of compensation and benefits compliance and regulatory requirements.
Strong analytical and problem-solving skills with attention to detail.
Strong MS Office skills with advanced Excel skills.
Excellent communication and interpersonal skills; able to present to senior leadership.
Ability to manage competing priorities and adapt to changing circumstances.
Customer-focused approach for internal and external stakeholders.
Proactive mindset with a commitment to process improvement and quality.
Work Environment   Must…