Flight Centre - Human Resources Business Partner ​/ Employee Relations BC

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Canada

• British Columbia 1

• People and Culture 1

• Full time 1

• People and Culture 1

Human Resources Business Partner / Employee Relations, Lvl II

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees.

The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

Key Responsibilities

Operational HR Delivery

• Assist with day-to-day HR operations across Canada, monitoring and responding to employee and leader inquiry, proactively resolving people issues.
• Support rollout and adoption of Workday HRIS, including manager/employee training, process updates, maintaining and updating system data
• Assist with HR initiatives including policy updates, leadership development, and tasks or projects as needed

Employee Relations and Support

• Provide expert guidance to leaders and employees on performance management, policy, documentation, and compliance in line with company policy and legislative requirements.
• Manage ER caseload from intake to resolution with clear SLAs and meticulous documentation and follow up.
• Conduct impartial investigations (planning, interviewing, assessment/review, gather facts, report on findings, maintain documentation.
• Track case progress and outcomes, identifying trends and recommending training or process improvements.
• Coach leaders through complex employee relations cases, progressive discipline, and performance improvement.
• Facilitate difficult conversations and influence fair, consistent, and defensible outcomes aligned to precedent and policy
• Equip managers with toolkits, training, and conversation guides to handle people issues effectively.

Change Management & Compliance

• Provide assistance and guidance to leaders with the support of HR Leadership, during organizational changes.
• Educate and coach leaders on process and policy, compliance, documentation, and other people-related business needs
• Assist with documentation and administrative tasks as needed
• Ensure HR practices and documentation meet provincial requirements
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

3–6 years of progressive HR experience with strong knowledge of HR policies, procedures, and best practices.

2–4 years of direct experience in employee relations, investigations, performance management, and leader coaching.

Proven ability to manage sensitive and complex people matters with discretion and sound judgment.

Strong attention to detail with excellent written, verbal, and reporting skills.

Ability to influence, collaborate, and partner with stakeholders at all levels.

Comfortable balancing tactical HR delivery with strategic thinking.

Resilient, adaptable, and able to thrive in ambiguity.

French language skills preferred but not required.

Work Perks!
- What’s in it for you:

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss…