Case Manager

Staff
- Non Union Job Category M&P
- Excluded M&P Job Profile XMP
- Administration, Level A Job Title Case Manager Department Office of Investigations | Central Human Resources Compensation Range $6,143.67 - $8,830.25 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position.

In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job. Job End Date Ongoing This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University. At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.

Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

The UBC Investigations Office (IO) manages formal complaint processes under UBC’s Sexual Misconduct Policy, Discrimination Policy, Retaliation Policy, Respectful Environment Statement, and the Public Interest Disclosure Policy. The Case Manager administers the complaint processes, from file management and coordination with partner offices, to investigation report finalization and redaction. In doing so, the Case Manager interprets and applies relevant policies and laws, and promotes an efficient, collaborative case management approach.

The Case Manager exercises a high degree of maturity, judgment and tact in serving as a key point of contact for internal and external stakeholders. The Case Manager deals with highly sensitive and confidential information, as well as students, faculty and staff members affected by trauma, and must consistently demonstrate a trauma-informed approach in all communications. Organisational Status Reports directly to the Director of Investigations (DOI).

Receives direction from the Associate Director of Investigators (A-DOI) on case management matters. Collaborates with campus partners, including Human Resources, Student Services, the Sexual Violence Prevention and Response Office, and Equity & Inclusion Office, to facilitate a collaborative case management approach.

Administer the complaint intake processes, including:
Oversight of internal file management protocols, performance of initial file review to ensure there is sufficient information for IO to determine jurisdiction to investigate, and management of pre-investigation timelines for the IO. Requesting additional information from the complainant, applying a trauma-informed approach to questioning.

Identifying high-risk, time sensitive matters requiring immediate intervention such as restrictions under the At Risk Behaviour Policy, Early Assist submissions, or academic hold requests for priority review and action by the A-DOI and/or DOI. Facilitating a collaborative case management approach with campus partners.

Collaborating with campus partners to execute pre-investigation processes, including notifying respondents of complaints and implementing appropriate interim measures.

Writing highly sensitive and technical correspondence related to UBC’s jurisdiction to investigate, referral of complaints to investigation, and summaries of allegations, by applying relevant policies and laws to complex fact patterns.

Oversees investigation progress and provides case management support during investigations, including:
Monitoring…