Operations Supervisor - Part Time

Weekend Supervisor Wanted:
Dependable. Hands-On. Ready to Lead.

Are you ready to take on a leadership role where you can make a real impact? We're looking for a dedicated and motivated Part-Time Operations Supervisor to join our team.

The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donation bins and an active home pick‑up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much‑needed funds for Diabetes Canada.

Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment.

• Challenging work with opportunities for career advancement
• Eligible to participate in the NDT Performance Bonus Plan program
• Registered Pension Plan (100% Employer‑paid) once eligibility criteria are met
• Corporate discounts through Value Village and Good Life Fitness

This role will work up to 29 hours per week, including weekends; generally, over three to four days. A consistent schedule will be developed in collaboration with operational needs.

Wage: $33.00 / hour

Reporting to the Operations Manager, the Operations Supervisor assists in day‑to‑day operations by managing a team of dedicated Drivers and ensuring the efficient collection of donated goods through Declutter®, the door‑to‑door, and donation box collection of used clothing and household items.

• Supervise, coach, motivate, and performance manage drivers, in consultation with the Operations Manager and Human Resource Departments, always maintaining confidentiality
• Recruit and train drivers as directed by the Operations Manager
• Ensure required merchandise is delivered to all Value Village Stores as per the delivery schedule. Assist the Operations Manager in planning and implementing innovative, effective methods to meet all contractual obligations
• Maintain attendance records, coordinate staffing schedules, and follow up with Operations Manager
• Ensure payroll records are accurate and sent to the National Payroll Department on a timely basis
• Respond and resolve customer concerns, prepare invoices, internal transfers, reconcile billing summaries, accurately track inventory levels, monitor staff productivity, monitor and update schedules for the servicing of drop boxes and work assignments, oversee the database, accurately complete all statistical reports, and oversee labor budget
• Coordination of drivers and trucks: monitor GPS, complete route audits, assist with route and/or truck problems, advise drivers of special pickups and cancellations, coordinate fleet maintenance, and function as a liaison between the drivers, Value Village, and Ryder personnel
• Ensure effective transition between shifts and supervise daily workflow.
• Collaborate with Operations Manager and Business Operations staff to develop a plan to achieve local goals and assist in the development of area‑marketing strategies for Business Operations
• Support the Operations Manager to ensure the promotion of the Business Operations through the placement of drop boxes, attended stations, donation depots, media, targeted marketing initiatives, special events, Car Heaven, Diabetes Recycle Ink, etc.
• Support route coverage during driver shortages by completing routes as required
• Additional duties as required, ensuring the effective function of Operations

The selected candidate for this Operations Supervisor role will meet the following minimum requirements:

• Must have a Class 5 license, passenger car or light truck, with a minimum of 5 years’ actual driving experience at that level, and a clean driver abstract, with no violations or accidents within the last 3 years
• University Degree or…