Airport Duty Manager

Airport Duty Manager – Vancouver

British Airways – Join to apply for the Airport Duty Manager – Vancouver role at British Airways.

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

Whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far‑flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

To support the Airport Manager (APM) in the delivery of the British Airways (BA) airport operation, ensuring corporate and legislative safety and security standards are adhered to with our team based in Vancouver. To provide deputy reporting official coverage in the event of any serious incident/accident involving BA. Develop and own relationships with airport authorities, state authorities, British embassy, etc., and support the APM in representing BA at an AOC level.

• Assist the APM with performance management of suppliers.
• Deputise for the APM as appropriate.
• Support the APM in managing relationships with all relevant parties, including third‑party companies and authorities. Identify shortfalls and take immediate action to ensure a safe & secure operation, including ramp, all aspects of the local safety management system.
• Support the APM in the delivery of agreed performance, cost targets and objectives and ensure that all required administrative activities are fulfilled in a set and timely manner, including Local Procedures, Audits, Station Emergency Procedures, BCPs, local projects and business initiatives.
• Ensure that the quality of services delivered is in line with service level and contractual agreements. Obtain the highest level of performance and motivation through successful communication and influencing skills.
• Establish and maintain effective links with key departments both locally and at head office.
• Role‑model the service hallmarks to both internal and external customers.
• Lead, advise and manage the British Airways Vancouver team, inspiring and motivating to create a climate of excellence within the teams.
• Ensure delivery of the highest standards of quality in customer services through the development of all staff.
• Identify and develop the potential of each team member to reach technical, behavioural and product‑knowledge expertise.
• Ensure all local resources are utilised in such a manner that revenue is maximised and productivity is achieved within the given framework.
• Work closely with the British Airways teams to ensure that all airport activities are achieved in compliance with BA corporate safety, local security standards, UK CAA quality management system and Local Procedures.
• Attend the AOC and other meetings, representing BA, as required.

• High standard of spoken and written English.
• Must be able to obtain an airside pass.
• Good working knowledge of Microsoft Office (O365).
• Previous airport operational experience.
• Must have the unrestricted right to live and work in CANADA.

• In‑depth understanding of airport and operational procedures.
• Excellent communication skills, in written and spoken English.
• Desire for learning and development.
• Customer service professional & customer‑driven.
• Self‑starter and proactive.
• Flexible.
• Innovative thinker.
• Strong negotiation skills.
• Self‑motivated and ability to motivate a team.
• Skilled in effective time management and prioritisation.
• High level of resilience and experience of working under pressure.
• Excellent decision‑making and problem‑solving skills.
• Proven experience of managing a team.
• Proven front‑line supervisory experience.
• Effective supplier relationship management.
• Good working…