Workplace Manager

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…

The Workplace Experience Manager is responsible for the day-to-day operation, management, and delivery of an exceptional in-office experience at Kabam's Vancouver headquarters (KHQ). This role serves as the on-site leader for Workplace Experience, ensuring the office is fully operational, welcoming, safe, and aligned with company standards in support of a five-day, in-office work environment. This role translates workplace strategy into execution, manages on-site WX staff, and acts as the primary point of contact for facilities operations, vendors, and employee needs at KHQ.

This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.

• On-Site Workplace Operations:
• Own the daily operation of the Vancouver office, ensuring all facilities, shared spaces, services, and amenities are fully functional and ready for use.
• Accountable for a high standard of office readiness, cleanliness, safety, and hospitality at all times.
• Oversee on-site security and access control, including keycard administration, visitor protocols, and coordination with building security.
• Ensure the office meets health, safety, and emergency preparedness standards, including regular checks, drills, and documentation as required.
• Serve as the primary on-site escalation point for facilities, safety, and workplace-related issues.
• Identify operational risks and proactively address potential workplace issues before they escalate or impact the employee experience.
• Support in-building subtenants by coordinating shared services, access needs, and operational communication in alignment with established agreements.

• People Leadership & Team Management:
• Directly manage and support the on-site Workplace Experience team, including coaching, prioritization, and performance feedback.
• Set clear expectations, workflows, and service standards for the team.
• Foster a collaborative, service-oriented culture within the Workplace Experience function.
• Support hiring, onboarding, scheduling, and ongoing development of on-site WX staff as needed.

• Vendor & Building Management:
• Act as the primary liaison with the landlord, security personnel, cleaning staff, maintenance personnel, and other service providers.
• Manage vendor performance, contracts, invoices, and service-level expectations in partnership with the Senior Manager.
• Coordinate repairs, maintenance, and preventative service schedules to minimize disruption to employees.
• Support after-hours or urgent facilities issues as required.

• Office Programs, Events, & Employee
  
  Experience:
  
  
• Execute in-office programs and events that support employee engagement, culture, and connection.
• Partner with internal teams to support meetings, events, and special initiatives hosted at KHQ.
• Be a visible and approachable presence in the office, actively engaging with employees to gather feedback and identify opportunities for improvement.
• Uphold workplace etiquette and shared-space guidelines that enhance the overall employee experience.

• Facilities Projects & Space Support:
• Support on-site delivery of facilities projects, renovations, and space changes under the direction of the Senior Manager.
• Coordinate logistics for furniture moves, space reconfigurations, and office upgrades.
• Maintain accurate records of space usage, assets, and on-site inventory.
• Assist with move-in/move-out coordination for teams, vendors, or temporary occupants as needed.

• Budget & Reporting Support:
• Track on-site facilities expenses and assist with budget management and forecasting.
• Review and approve invoices within delegated authority.
• Provide regular updates to the Senior Manager on operational issues, risks, and resource needs.
• Support data collection related to office utilization, service requests, and operational trends.