Communications Manager

Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST

We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.

Role Summary
As the Communications Manager, you will play a crucial role in shaping and protecting Eminence Organic Skin Care's brand narrative, overseeing integrated communications, cause marketing, and risk management initiatives while supporting the company's commitment to extraordinary service. In this role, you will be a strategic professional who can develop and implement effective communication strategies that enhance brand storytelling, support the company's reputation, elevate customer service standards, and uphold its commitment to social responsibility.

You will be reporting directly to the Director of Communications.

Responsibilities

Collaborate closely with Public Relations, Brand, Learning & Development, Sales and others to ensure consistency in brand messaging and storytelling, providing guidance on brand voice, product launches, and overall content strategy
Work closely with the Brand Team to support the development and implementation of comprehensive brand communication strategies, brand voice, and messaging guidelines that align with Eminence's values and ensure consistency across all communication channels
Proactively identify communication risks and develop mitigation plans; own the master crisis communications dashboard with rigorous record‑
keeping and strict confidentiality for all inbound issues
Act as the primary day-to-day crisis manager, coordinating with senior leaders and stakeholders across the business to address and mitigate risks
Lead the process of completing Incident Assessments for risk management issues, including information gathering, stakeholder interviews, and drafting initial communication recommendations
Collaborate with cross-functional teams to develop and implement comprehensive risk management protocols in communication plans
Develop and implement cause marketing strategies and communication campaigns Spearhead cause marketing events and initiatives that align with Eminence's mission and values, such as Eminence Kids Foundation Soup Nights
Manage communications related to B Corporation certification and sustainability efforts
Lead strategy and messaging for all charitable initiatives, including the Eminence Kids Foundation and Forests for the Future™; manage all related agencies and vendors
Broker relationships between Eminence and key industry associations and organizations

Manage annual cause marketing budget, including all financial and in-kind donations, allocation of resources and tracking all expenditures Coach and mentor teams on customer service fundamentals and communication techniques to reinforce Eminence's core value of delivering extraordinary service
Develop and maintain guidelines and best practices for customer communications and service
standards, and support
in the resolution of escalated customer service issues
Collaborate with all teams involved in external communications, such as Social, Sales, Product Support, Retail Order Services, Order Services and Reception to ensure consistent service messaging across customer touchpoints

Qualifications

Bachelor's degree in Communications, Marketing, Public Relations, or related field

5-7 years of experience in communications, public relations, or marketing

Experience in developing and executing PR and cause marketing campaigns

Strong copywriting and content strategy skills, preferably in the beauty or wellness industry

Understanding of B Corporation certification and corporate social responsibility

Experience in crisis management and corporate communications

Experience or demonstrated understanding of customer service management and best practices

Experience in coaching or developing teams on communication standards

Excellent communication and interpersonal skills

Excellent organization, attention to detail, and problem-solving skills

Total Rewards

Competitive salary, quarterly and annual bonuses based on individual and company goals

100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts

Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards