Director, Marketing and Regional Operations

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** Job Description**#
** Director, Marketing & Regional Operations – Special Markets, Group Benefits & Retirement Solutions**#
** Build the future with us**# Are you driven by the world of
** group benefits, special risk markets, and client experience excellence
**** Director, Marketing & Regional Operations**, you will play a key role in
** leading regional operations, elevating the customer journey, and shaping the marketing strategy
** for the Special Markets line of business.#

This role offers an exceptional opportunity to bring forward your expertise while thriving in a
** caring, trustworthy, and people‑centric environment
** that fosters collaboration, innovation, and continuous development.#
** What you will accomplish with us**# As the
** Director**, you will be at the heart of our mission. Your primary responsibilities will include:#
** Operational Excellence & Service Delivery*** # Lead regional office operations (administration, client service, underwriting) to meet service, quality, and turnaround standards.* # Leverage continuous improvement models (A3, Kaizen, DMS) to ensure scalability.* # Implement the
* Fast, Friendly, First touch (FFF)
* model to maximize first‑contact resolution and simplify the end‑to‑end client journey.* # Provide direction on all aspects of special risk underwriting, quotations, policy issuance, amendments, and renewals while supporting sales teams and clients.#
** Marketing Strategy & Execution*** # Build and execute comprehensive marketing strategies and campaigns.* # Conduct quantitative and qualitative market analysis with Distribution teams.* # Identify and activate profitable growth opportunities with Affinity, Partnerships, and cross‑functional stakeholders.* # Provide market intelligence and ensure product positioning reflects competitive advantages.* # Support the development and deployment of new products with Actuarial, Underwriting, Administration, and Claims teams.
* # Lead presentations to clients, partners, and internal stakeholders.* # Develop cross‑sell strategies within Special Markets and across iA divisions.* # Provide strategic input on digital transformation initiatives supporting voluntary product sales.#
** Leadership, Talent & Culture*** # Develop team skills and versatility, fostering a culture of high performance and innovation.* # Implement initiatives to enhance team capabilities and operational effectiveness.* # Collaborate with senior leadership on escalation and issue‑resolution processes.# #
** What will accelerate your success in this role**# We are looking for someone who:* # Is recognized for exceptional leadership and team‑management capabilities.* # Demonstrates strong communication, analytical, and synthesis skills.* # Brings solid knowledge of the group benefits and/or special risks market.* # Excels at planning, organizing, and setting clear priorities.* # Applies Lean philosophy consistently in leadership practices.
* # Is action‑ and results‑driven, with strong teamwork orientation.* # Holds 8+ years of experience in insurance or financial services, including 5+ in management.* # Advanced knowledge of the English language, as the person will be required to communicate, negotiate, and plan with external vendors and English-only stakeholders. Will also manage a team with members english-only on a daily basis.#

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** Why you’ll love working with us*** # A workplace where learning, development, and excellence go hand in hand.* # A healthy, safe, inclusive, and equitable environment where everyone can thrive.* # A flexible hybrid work environment with inspiring and innovative work spaces.* # Competitive benefits:
Flexible group insurance, retirement plan, share purchase plan, vacation and well‑being days, telemedicine, EAP, ergonomic equipment program, performance bonus, product discounts, and more.# #
** Apply now and take the lead in shaping your career—where your talent truly matters!**# At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply—we want to get to know you!# # #    The typical hiring range for this position is starting at 135,000 CAD per year;…