Manager, Portfolio and Building Services
Job in
Vancouver, BC, Canada
Listing for:
City of Vancouver
Full Time
position
Listed on 2026-02-16
Job specializations:
-
Management
Healthcare Management, Program / Project Manager, Operations Manager, Property Management
Job Description & How to Apply Below
Main Purpose and Function
The Manager, Portfolio & Building Services reports to the Director of Non-Market Housing Operations and assists in all aspects of managing the operations and janitorial services of the Non-Market Housing Operations portfolio. This position develops and implements enhanced workflow processes, policy and procedures, based upon the mission and values of Arts, Culture, and Community Services as well as compliance with Provincial legislation and non-market housing industry best practices.
The Manager, Portfolio and Building Services directly supervises a team of Building Service & Working Supervisors, Administrative Support Officers, and the Scheduler, and indirectly supervises all Building Support Workers working across the portfolio of 12 NMHO buildings and approximately 1200 tenancies located in the DTES, Downtown South, and Killarney area. The Manager is responsible for the daily operational oversight and staff management of a complex, geographically disperse, and highly regulated housing portfolio.
The Manager is responsible for managing the safety and security of staff, tenants, and buildings; ensuring compliance with residential legislation; the coordination of a variety of programs and services; tenant management and property management oversight; supporting the ongoing maintenance of sites; and tenant engagement strategies. In addition, the Manager, Portfolio & Building Services will identify, support, and integrate progressive outcomes on escalated files and highly sensitive projects relating to people and culture, tenancies, stakeholder relationships, and inter-departmental responses.
The Manager, Portfolio and Building Services works as part of the management team and exercises independent judgement and is involved in complex problem solving for a variety of issues and situations. The position assumes acting responsibilities for the Director as needed.
Specific Duties/Responsibilities
Supervises and leads staffRecruits, selects, hires and evaluates staff who report to this position, supporting other selection processes across the housing portfolio.Leads attendance and performance management discussions with staff, including guidance, direction setting, coaching and feedback to staff to support their success.Establishes and practices appropriate professional boundaries – with and between staff, tenants, and the community.Identifies needs and gaps and organizes staff training and development to maintain appropriate professional standards of service delivery.In consultation with the Director, is accountable for supporting the goals and improvement plans established with employees as it relates to matters of expectations, discipline and terminations.Represents the employer at grievance hearings and other employment related hearings such as arbitrations, Residential Tenancy Branch hearings, Labour Board hearings, and Human Rights Tribunal hearings.Manages conflict in a positive manner that is effective for all parties and over time.Provides effective team leadership through execution and times of change; nurture and motivate a team of frontline workers, employing exemplary leadership skills, sound judgement, and effective communication skills.Ensures the occupational health and safety of staff as per the City of Vancouver OH&S Program Manual and BC’s Occupational Health and Safety Regulations.Oversees compliance with WorkSafeBC regulations, addresses areas of concerns, responds to WorkSafeBC orders.Ensures the adherence of OH&S protocols and practices among staff; monitoring, inputting, and tracking accidents or near misses within the OH&S database system; escalating issues as appropriate.Establishes a safe and healthy environment for staff, tenants, and community members by promoting positive and responsive attitudes towards accident prevention and by establishing policies, standards, and guidelines.Participates as a management representative on the NMHO Safety Committee.Identifies, develops, and implements best practices and procedures as they relate to the safety, security, and maintenance of the physical structure and tenant managementIdentifies areas of support…
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