Client Service Manager, Team Leader - Construction
Job in
Vancouver, BC, Canada
Listing for:
BFL Canada
Full Time
position
Listed on 2026-02-28
Job specializations:
-
Management
Program / Project Manager, Operations Manager
Job Description & How to Apply Below
We offer more than a job, we offer a career!
We support our employees to shape their career by encouraging continuing education and investing in training and development.We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.We are looking for a Client Service Manager, Team Leader to join our Construction Department in our Vancouver Office!
Are you ready to lead a high-performing team at the intersection of construction and insurance?
As the CSM, Team Leader - Construction, you’ll drive operational excellence, inspire innovation, and champion client success in one of Canada’s most dynamic sectors. This role gives you the chance to make a real difference in how we support our construction clients, working with a team that values practical experience and teamwork.
About the Construction Team
Our construction team is dedicated to delivering tailored insurance and risk management solutions for projects ranging from high-rise residential and commercial builds to complex infrastructure and industrial developments. We thrive on collaboration, using our industry connections and the latest tools to support clients at every stage of their project. Our team values trust, practical knowledge, reliability, and making sure our clients are satisfied.
Your day as a Client Service Manager, Team Leader - Construction
Team Leadership & Development
Manage the daily operations and needs of the CSM and CSA team, ensuring everyone is supported and working effectively.Work closely with the Managing Partner to share ideas, discuss challenges, and help shape the direction of the team.Set and monitor performance goals and KPIs, driving accountability and celebrating achievements.Encourage a positive, inclusive, and engaging work environment, and promote company-wide initiatives from HR, Finance, Operations, and Compliance.Model BFL’s values and culture in everything you do.Client Service Management
Proactively support Client Executives and CSMs in managing complex books of business, analyzing client exposures, and proposing innovative coverage solutions.Develop account strategies, presentations, and proposals that reflect the unique risks and opportunities of the construction sector.Ensure maximum client retention by delivering outstanding service, anticipating needs, and exceeding expectations.Uphold rigorous compliance standards, supporting clients in navigating the evolving landscape of construction insurance regulations.Make sure all client and insurer communications are accurate and handled efficiently.Prepare and review documents like underwriting submissions, proposals, cover notes, certificates of insurance, and policy wordings.Market Engagement & Relationship Building
Build and maintain strong relationships with clients, industry partners, and insurers.Participate in industry events and public relations activities to keep our team connected and informed.Follow up with insurers for quotes, endorsements, and policy documents.Work with Client Service Assistants to ensure documents are processed quickly and accurately.Financial & Administrative Oversight
Monitor client accounts receivable, resolve accounting discrepancies, and ensure timely follow-ups on outstanding items.Take on other duties and special projects as needed.Our Ideal Candidate
Proven experience in commercial insurance, with a strong focus on construction-related risks (e.g., wrap-ups, course of construction, liability, professional liability).Demonstrated…
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