Guest Experience Manager

GUEST EXPERIENCE MANAGER
Create a welcoming, detail-driven retail space where every visit feels like a moment of escape.

Our chocolate is crafted with precision and design. Our service should feel the same.

We’re looking for a Guest Experience Manager who thrives in hospitality, is confident under pressure, and knows how to lead a team with warmth and structure. You’ll be responsible for everything from retail operations and guest experience to team development and daily rhythm.

This is a job for someone who sees the art in service — and who brings clarity, composure, and care to every moment.

A background in hospitality or boutique retail (2–3 years min.)

Leadership that’s confident, calm, and clear

Operational sharpness — you know how to schedule, restock, and delegate

A guest-first mindset — you love making people feel seen, not just served