Outbound Supervisor

Who we are

As the Working and Learning Company, we at Staples Canada are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn, and grow together.

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

• Warehouse Address: 1845 Kingsway Ave, Port Coquitlam, BC V3C 0H3
• Shift: Evening Shift

The Fulfillment Center (FC) Supervisor is responsible for first-line management and overall performance of the department. The position involves preparing and planning strategies to meet the department’s daily, weekly, and monthly goals, coaching and managing associates to high performance standards, and recognizing individual and team success. The FC Supervisor works closely with the senior management team to pursue operational excellence and the facility’s success.

• Achieve performance goals and objectives in productivity, accuracy, and expense control, as depicted by the budget.
• Make appropriate improvements to department processes and procedures, including developing and executing action plans.
• Collaborate with facility managers in hiring skilled associates.
• Develop associates’ skills, standards, and morale through training and coaching, including giving consistent feedback, conducting performance appraisals, and delivering disciplinary action if necessary.
• Direct, support, and delegate tasks to associates based on skill level.
• Read, understand, and analyze daily, weekly, and monthly operational reports to evaluate department performance.
• Foster an environment of communication and teamwork to aid in achieving operational goals.
• Understand and use Fulfillment/Distribution technology (e.g., WMS, hardware, and software components) and maintain control of department functions and procedures.
• Understand all safety procedures; ensure safe work practices are followed and maintain a safe work environment.

• Employee discount in store and online.
• Health and dental benefits.
• Learning & Development programs.
• RRSP matching and paid vacation.
• And more…

• 1 to 3 years of work-related experience in a warehouse environment is required.
• 1 to 2 years of supervisory/leadership experience is preferred.
• Ability to operate warehouse equipment is required.
• Experience and working knowledge of warehouse systems, processes, and productivity standards (WMS – AS400, computerized systems, SPC – statistical process control) and the ability to recognize, articulate and address variances in processes.
• Knowledgeable in computer applications/software and ability to analyze and utilize technical, financial and material reports.
• Proficient in problem solving, communication, and interpersonal skills.
• Able to work well under pressure.
• Possess a sense of urgency required to work in a deadline‑driven environment.

May be required to work a flexible schedule and be available based on the needs of the business.

• The employee will regularly sit, stand, walk, stoop, kneel and crouch. The employee may lift, lower, or carry products up to a maximum of 50 pounds by hand.
• The employee may operate warehouse equipment using proper safety procedures to eliminate potential hazards.
• The noise level in the work environment is usually moderate.

We value transparency in our hiring processes. Artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.