Operations Excellence Implementation Manager

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system;
Smart Equip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers;
Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

The Operations Excellence Implementation Manager is an individual contributor responsible for leading the execution, rollout, and operationalization of enterprise and regional operational initiatives across auction, yard, logistics, and asset-handling environments. The role ensures that process improvements, operational changes, and technology-enabled solutions are implemented consistently, adopted effectively, and sustained s role operates across multiple sites, regions, and operational functions, often managing concurrent initiatives with cross-functional dependencies, live auction constraints, safety considerations, and material impact on frontline execution.

Reporting to the Manager, Operations Excellence, this role serves as the primary bridge between strategy, solution design, and frontline execution. The Implementation Manager translates improvement concepts into practical, field-ready solutions that operate effectively in high-volume, safety-sensitive, and time-constrained operational settings. The role exercises significant autonomy and judgment and drives outcomes through matrix leadership, influence, and operational credibility. This role carries high execution complexity, broad cross-functional influence, operational and safety risk exposure, and a high degree of autonomy within defined governance.

• End-to-End Implementation Delivery :
  Lead end-to-end implementation of operational initiatives, including process changes, system deployments, policy updates, and new ways of working. Develop and execute detailed implementation plans addressing scope, sequencing, resourcing, dependencies, readiness, and risk mitigation. Coordinate activities across Operations, Technology, Change Management, Training, Safety, and other enabling teams. Maintain accountability for implementation outcomes, including adoption, operational stability, and measurable performance impact.
• Operational Readiness and Adoption :
  Assess site and regional readiness for change and proactively identify adoption risks ahead of rollout. Partner with Change Management and Training teams to ensure communications, learning materials, and job aids to enable effective frontline adoption. Validate that new processes, tools, and workflows are practical, safe, and usable in live auctions, yards, and field environments, and ensure they are embedded into standard operating procedures and daily routines.
• Stakeholder Engagement and Field Partnership :
  Serve as the primary point of contact for site leaders, regional operations teams, and frontline stakeholders throughout implementation. Facilitate working sessions, site visits, pilots, and rollout activities. Gather, synthesize, and translate frontline feedback into actionable insights while balancing enterprise standardization with site-level operational realities. Build trust and influence outcomes without direct authority.
• Risk, Issue, and Dependency…