Support Services Team Lead at Facilities

Become the Team Lead, Support Services at the Facilities Service Centre, where your leadership and training expertise promote a high standard of service delivery and staff excellence. This position is essential for driving operational success and customer satisfaction.

Your role involves coordinating daily operations, managing staff performance and providing comprehensive training programs. Reporting to the Manager, Customer Services, you will enhance service levels through effective problem-solving and operational support. This leadership position is vital in ensuring consistent standards and fostering collaborative efforts across Facilities departments.

Key Responsibilities:

• Lead daily operations ensuring timely service

• Monitor customer feedback and service metrics

• Support staff training, onboarding, and development

• Ensure compliance with training initiatives

• Participate in committees and special projects

Requirements:

• Relevant undergraduate degree required

• Minimum two years of experience in support services

• Proven team leadership abilities

• Familiarity with training delivery in complex settings

• Commitment to fostering inclusivity

Leverage your skills in training and leadership to contribute to the Facilities Service Centre's success and customer satisfaction.
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