Lead, Member Experience Readiness

Lead, Member Experience Readiness (6-Month Contract)

Job Category
:
Individual Contributor

Requisition Number
: LEADM
007483

• Full-Time
• Hybrid

Vancity Centre 183 Terminal Ave Vancouver, BC , Canada

As Lead, Member Experience Readiness, you will act as a change leader, ensuring both members and employees are fully prepared to adopt new products, services, and ways of working. This role is central to delivering positive member experiences by designing and executing readiness strategies that support successful change adoption. We’re seeking an experienced change and readiness professional who brings strong stakeholder engagement, project management, and communication skills, and who is passionate about enabling people through change.

This is a Full-time, Temporary role based at Vancity head office and will report directly to the Manager, Member Experience Readiness. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

• Designing and delivering effective member and employee readiness plans to support adoption of new products and services
• Supporting line of business stakeholders, including executives, to confidently lead change initiatives
• Conducting readiness assessments to identify gaps, risks, and required activities for successful adoption
• Applying strong project management practices to coordinate readiness activities across initiatives
• Engaging stakeholders through clear, timely, and compelling communications
• Collaborating with Marketing, External Communications, and ITS to prepare members and employees for change
• Supporting user and member experience design sustainment plans post‑implementation
• Ensuring adoption outcomes are measured and maintained over time

• A post‑secondary degree in business, communications, change management, or a related field
• 7+ years of experience leading change, readiness, or adoption initiatives in complex organizations
• Strong project management experience coordinating multiple stakeholders and work streams
• Proven ability to influence and advise senior leaders and executives
• Experience applying structured change management methodologies
• Exceptional written and verbal communication skills

• Experience working within financial services or a regulated environment
• Familiarity with member‑centric service design or user experience practices

• Change leader – able to guide people through ambiguity and transformation with confidence
• Collaborative – skilled at building trust and alignment across diverse stakeholder groups
• Strategic – capable of connecting readiness activities to broader organizational outcomes
• Detail‑oriented – ensuring adoption plans are thorough, measurable, and sustainable

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

This role offers a salary range of $86,400 to $106,680 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

• Living Wage
  
  Employer:
  
  We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits:
  Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation:
  New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays:
  In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage:
  Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension:
  Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different…