At El Furniture Warehouse, our General Managers are the driving force behind the success of our restaurants. This role is responsible for the day-to-day operations of the store while creating an environment where both staff and guests feel valued, supported, and part of the team.
As a General Manager, you will lead by example, build strong teams, and ensure operational excellence across all areas of the business.
What You’ll Be Responsible For
• People & Leadership
• Hire, train, coach, and develop team members while building a strong succession plan for future leaders.
• Foster a positive team culture where staff feel appreciated, supported, and motivated.
• Lead performance management, including coaching, accountability, and employee development.
• Ensure company policies, procedures, and standards are taught, understood, and consistently followed.
• Promote a “hiring for fit” mindset and maintain proactive recruitment efforts.
• Guest Experience
• Ensure exceptional customer service standards are consistently delivered.
• Teach and coach staff to:
Listen and anticipate guest needs
• Go above and beyond to create memorable experiences
• Recognize mistakes and take ownership in resolving them
• Build meaningful guest relationships through genuine engagement
• Operations & Business Management
• Oversee all day-to-day restaurant operations for both FOH and BOH.
• Manage labour targets, scheduling, and staffing levels to support business needs.
• Monitor and manage labour costs, KPIs, inventory, cash handling, and cost controls.
• Complete new hire administration and oversee accounting-related processes.
• Prepare and review weekly sales forecasts with the Regional Manager during leadership meetings.
• Track and manage QSA, spill, and void reporting to ensure operational compliance.
What You Can Expect
• Ongoing training, coaching, and mentorship from leadership
• Professional development and growth opportunities
• Monthly General Manager meetings and leadership collaboration
• A fast-paced, team-oriented environment where your leadership makes an impact
What We’re Looking For
We’re looking for a people-first leader who thrives in hospitality, values teamwork, drives results, and leads with accountability while creating an exceptional experience for both guests and staff.
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