Lead,Member Experience Readiness Job Vancouver area,BC Canada,Management

Position: Lead, Member Experience Readiness (18-Month Contract)

Our Story &

Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As Lead, Member Experience Readiness you will act as a change leader, ensuring both members and employees are fully prepared to adopt new products, services, and ways of working. This role is central to delivering positive member experiences by designing and executing readiness strategies that support successful change adoption. We’re seeking an experienced change and readiness professional who brings strong stakeholder engagement, project management, and communication skills, and who is passionate about enabling people through change.

This is a Full-time, Temporary role based at Vancity head office and will report directly to the Manager, Member Experience Readiness
. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands

How You'll Make an Impact:

Designing and delivering effective member and employee readiness plans to support adoption of new products and services

Supporting line of business stakeholders, including executives, to confidently lead change initiatives

Conducting readiness assessments to identify gaps, risks, and required activities for successful adoption

Applying strong project management practices to coordinate readiness activities across initiatives

Engaging stakeholders through clear, timely, and compelling communications

Collaborating with Marketing, External Communications, and ITS to prepare members and employees for change

Supporting user and member experience design sustainment plans post‑implementation

Ensuring adoption outcomes are measured and maintained over time

What You’ll Bring to the Team:

A post‑secondary degree in business, communications, change management, or a related field

7+ years of experience leading change, readiness, or adoption initiatives in complex organizations

Demonstrated experience supporting enterprise‑level or cross‑functional transformation initiatives

Strong project management experience coordinating multiple stakeholders and workstreams

Proven ability to influence and advise senior leaders and executives

Experience applying structured change management methodologies

Exceptional written and verbal communication skills

Extra Skills That Set You Apart:

Experience working within financial services or a regulated environment

Familiarity with member‑centric service design or user experience practices

Formal change management certification (e.g., Prosci, ACMP)

You’ll Thrive Here If You Are:

A change leader – able to guide people through ambiguity and transformation with confidence

Collaborative – skilled at building trust and alignment across diverse stakeholder groups

Strategic – capable of connecting readiness activities to broader organizational outcomes

Detail‑oriented – ensuring adoption plans are thorough, measurable, and sustainable

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $86,400 to $106,680 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of…