Assistant Branch Manager - Sen̓áḵw Village Job Vancouver area,BC Canada,Management

About the Sen̓á
ḵw Branch:

The Sen̓áḵw Village community branch represents a meaningful evolution in how Vancity delivers purpose-driven banking. Identified in our 2026 business plan and planned to open near the end of Q3 2026, it reflects our commitment to reconciliation, equity, and relationship-based service, and will serve as the Centre of Indigenous Banking for the organization.

Located on Squamish Nation land, the branch enables First Nations members to receive tax-exempt deposit interest and supports Nations who require financial relationships to be conducted on reserve - helping build trust, respect, and long-term relationships with Indigenous communities.

The branch operates through a relationship-based, high-touch service model in a space intentionally designed to reflect Squamish Nation values.

Key features include:

Pod-based wickets to support private and respectful member conversations

Bookable offices and flexible workstations to enable staff mobility

A dedicated Elders Corner
, offering a culturally respectful space for Indigenous Elders

A design grounded in Squamish Nation cultural attributes
, creating a welcoming and respectful environment for members and staff

The branch serves Indigenous members, residents of Sen̓áḵw, and the broader public, with success measured not only by outcomes, but by the trust built and long-term community impact.

Your Role in Supporting Our Members:

As an Assistant Branch Manager, you will establish and develop relationships with our business community contacts and look for opportunities to promote Vancity products and services with members and non-members. The ideal candidate will have excellent verbal and written communication skills; outstanding interpersonal skills and fosters a "Team Player" spirit. You will be deeply committed to creating value in our communities and, through member service and advice, be able to develop business internally and externally in measurable results.

Through your leadership, non-management staff will deliver an excellent member experience and relevant financial services to members and communities consistent with branch objectives.

This is a Full-time, Permanent role based at our Sen̓áḵw Village Community Branch (Branch 75) and reports directly to the Branch Manager.

How You'll Make an Impact:

Continuously building business and financial planning acumen of member facing staff in order to facilitate and/or deliver a great member experience and grow and maintain a membership base that is loyal, deep and committed to Vancity

Facilitating the quality and value of member interactions against service standards through effective lobby management and member relationship management, and service members' complex needs as required

Managing the delivery of day to day service, including staffing, scheduling, traffic flow, problem resolution, and referrals in order to deliver a great service experience and service members during high volume periods as required

Assisting the Branch Manager in the development of plans to achieve financial objectives for the branch

What You’ll Bring to the Team:

At least 3 years of overall experience within the financial industry or a related field, 1 year of which at a leadership capacity

Solid Business acumen in the context of the financial industry.

Advanced Knowledge of relevant Vancity products, policies, procedures, systems, tools, products and services.

Advanced Knowledge of Vancity strategies, functions and programs

A High School Diploma (or similar level of educational attainment)

Extra Skills That Set You Apart:

Post Secondary Education/Diploma (Business Administration or Finance)

Successful completion of the Investment Funds in Canada (IFIC) or the Canadian Securities Course (CSC)

Successful completion of three courses towards the Certified Financial Planner (CFP) designation

Successful completion of coaching modules in alignment with Vancity's current training and development educational standards.

You’ll Thrive Here If You Are:

A Strong People Leader - you develop and manage your team to bring about their full potential and provide leadership in the achievement of member experience objectives.

A Planner &…