Flight Centre - Facilities & Construction Manager BC

Opportunity

As a Facilities & Construction Manager, you’ll play a critical role in shaping the physical workplace experience across ~43 FCTG locations in Canada, the US, and Mexico. This is a hands-on leadership role where you’ll own facilities operations, maintenance programs, and capital construction projects from concept to completion. Partnering closely with Real Estate, Finance, and brand leaders, you’ll ensure every space reflects our World Class Retailer ambition.

If you thrive in a fast-paced, multi-site environment and love delivering operational excellence, this is your opportunity to make a visible impact.

Key Responsibilities

Own day-to-day facilities operations across ~43 retail, corporate, and support locations

Manage the Pro Lease maintenance ticket lifecycle from intake through to resolution

Coordinate vendors, trades, and contractors to ensure timely issue resolution

Develop and execute preventive maintenance programs for critical building systems

Source, negotiate, and manage facilities service contracts with defined SLAs

Act as escalation point for urgent facilities issues across all locations

Ensure compliance with health, safety, and building regulations

Incorporate sustainability and ESG practices into facilities operations

Lead design and construction delivery for fit-outs, relocations, and refresh projects

Manage CAPEX budgets, cost estimates, and project financial reporting

Drive value engineering and cost efficiencies across construction projects

Ensure projects are delivered on time, on budget, and to brand standards

Coordinate with landlords, building managers, and municipal authorities

Build and manage preferred vendor and contractor panels

Conduct vendor performance reviews and manage contract renewals

Collaborate with Real Estate leadership on portfolio strategy and execution
Other duties and tasks as assigned

Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

5+ years’ experience in facilities management, construction project management, or similar

Proven experience managing multi-site facilities and vendor relationships

Hands-on experience delivering construction and fit-out projects end-to-end

Experience with facilities management systems (Pro Lease or similar CMMS preferred)

Knowledge of health, safety, and building codes (Canada and/or US)

Retail or multi-site commercial environment experience preferred

Strong project management and budget management skills

Vendor and contractor management expertise with SLA accountability

Working knowledge of building systems (HVAC, electrical, mechanical, fire/life safety)

Strong communication skills with ability to engage senior stakeholders

Familiarity with ESG and sustainability principles in facilities operations

Proficiency in Excel for budget tracking

Work Perks!
- What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Personal connections: We are a big business founded on personal relationships.

Diversity, Equity & Inclusion
:
Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable…