Associate Manager, Information Management Head Office

We are honoured to again be selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Term/Status: Permanent, Full-time (70 hours bi-weekly)
Classification/Salary: Management Band
3. This position is under exclusion review, subject to approval
Team: Information Management and Analytics
Location: Vancouver Head Office (Hybrid after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2

SLGBTQ2+IA. For accommodation needs, please contact at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the opportunity:

Reporting to the Manager, Information Management, this position provides operational leadership for the organization's privacy, access to information, and records/information management programs. The role ensures day-to-day practices comply with applicable legislative requirements, including the Freedom of Information and Protection of Privacy Act and the Information Management Act, and supports consistent, defensible, and risk-based information governance across the organization.

Key responsibilities include:

• Leads daily operations of the privacy program and records/information management program, ensuring consistent service delivery, risk-based prioritization, and measurable outcomes
• Translates legislative, policy, and procedural requirements into practical tools, including procedures, templates, job aids, intake workflows, and standard work practices for staff and business areas
• Ensures information is managed in alignment with approved information schedules (retention, disposition, transfer/archiving), embedding schedule compliance into operational practice and staff routines
• Coordinates and supports secure and defensible disposition activities and ensure records remain discoverable and retrievable for operational, audit, and access-to-information needs
• Leads the intake, triage, coordination, and tracking of highly confidential and high-profile requests involving sensitive personal information, complex records holdings, heightened reputational risk, or executive visibility
• Ensures appropriate controls for confidentiality, need-to-know access, secure handling, and complete documentation of decisions and rationales
• Provides operational guidance to ensure personal information is handled in accordance with FIPPA privacy protections (lawful collection, appropriate use/disclosure, accuracy, safeguards, and retention)
• Coordinates and supports PIAs and ISAs for new or changed initiatives involving personal information and ensure outputs (risks, mitigations, approvals) are captured and managed as governed records
• Improves records readiness (classification, findability, and retrieval practices) so the organization can respond effectively to access-to-records requests and meet FIPPA response obligations
• Establishes service standards and quality checks for deliverables (PIA and ISA packages, incident files, IM artifacts, retention/disposition work products, guidance materials)
• Supervises, recruits, trains, coaches, and manages the performance of direct reports
• Regularly engages direct reports in 1-on-1s with clear objectives and intended outcomes and provides effective feedback
• Offers guidance, support, and professional development opportunities

What you'll bring:

• Minimum of 3 years progressive experience in privacy and/or access-to-information (FOI) and records/information management, in a regulated environment (public sector strongly preferred)
• Diploma or bachelor's degree in Business, Human Services, Law, Public Administration, Information Management, or related field
• CIPM / CIPP/C (Certified Information Privacy Manager /Professional) or IGP (Information Governance Professional) designation is an asset
• Direct experience working with the Freedom of Information and Protection of Privacy Act (FIPPA) or similar privacy legislation
• Direct experience in managing a team of privacy and records professionals
• Direct experience working with the Information Management Act or similar legislation
• Experience in a public sector organization is an asset
• To reduce barriers to the application process, we welcome a combination of transferable skills, knowledge, lived experience, and comparable qualifications for consideration

We are also looking for:

• Knowledge of privacy legislation, particularly FIPPA, and related information…