External Relations Manager

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If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Term/Status: Permanent, Full-time (70 hours bi-weekly)
Classification/Salary: Management Band 4 / Position starts at $102,737 to $128,421 annually
* This position is under exclusion review. Subject to approval, this position may be a unionized or excluded position
Team: Communications and Community Engagement
Location: Head Office (Hybrid - 2 days in office)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2

SLGBTQ2+IA. For accommodation needs, please contact at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the opportunity:

CLBC is looking for an External Relations Manager, a new role within the organization. We're a Crown agency that funds services for people with developmental disabilities, including people with autism and FASD who need help with daily living. One of our big challenges? The number of people served by CLBC is growing faster than BC's population, and while CLBC funds as many service requests as possible, we must prioritize those with the most urgent needs.

Additionally, CLBC supports a growing number of people with complex needs, who also receive services from ministries such as health and mental health, housing and corrections.

Our new External Relations Manager will have a gift for writing and for framing ideas in a manner that helps get to the roots of the issue. You're used to dealing with thorny problems, including those that involve overlapping systems, such as government ministries. You're willing to put in the time to really understand an issue, but then you lift back out, and figure out how to communicate about it in simpler terms.

You bring clarity to challenging problems, an incredibly important skill as we value plain language.

Your skills are versatile enough to fit in many organizations, but we also want someone who's looking for a role with meaning, one where you can make a real difference. (We aren't afraid to say corny things. We don't have many big egos here.) The External Relations Manager will help CLBC work to protect some of the most vulnerable people in BC.

Family members and loved ones can be fierce advocates for their person, and they have a key role. But CLBC staff also prioritize those who no one else speaks up for – people with no family in their corner, dealing with addiction, impulse control, trauma, or health challenges. Our senior management team fights to give vulnerable people a chance to have a life where they're included in the community, in a way that they choose.

Reporting to the Director, Communications and Community Engagement, the new External Relations Manager will be responsible for:

• Issues management and reputational risk – You'll provide strategic advice and recommendations to senior leadership regarding communications approaches and responses to complex or sensitive issues. This includes identifying, assessing and managing the response to emerging issues.
• Media relations and public communications – You'll be the primary initial spokesperson for CLBC and coordinate media responses in collaboration with senior leadership and government partners.
• Strategic communications and communications planning – The manager provides guidance to senior leaders, regional teams and subject matter experts on complex or sensitive matters, tracks emerging trends and identifies opportunities for proactive communications that highlight organizational achievements and…