Client Service & Support Manager Job Vancouver area,BC Canada,Management

Position: Client Service & Support Manager, Employee Benefits

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!

We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

We are Proud to Offer

Competitive compensation

Comprehensive tuition financing and career-related training and development

Company matching RRSP contributions

Customizable flexible benefits options for you and your family

We promote work-life balance through flexible scheduling and hours

A progressive employee assistance program through Life Works

Mental and physical wellness initiatives

HUB Cares: we are a company that gives back and is active in the community

THE OPPORTUNITY

As a Client Service & Sales Support Manager you will work to ensure, through collaboration, teamwork and the selection and development of employees, strong client focus and satisfaction through the timely delivery of a quality end product. This is a Regular, Full Time role based out of our Downtown Vancouver office located in the Bentall One Building, occasionally working out of our Head Office at Still Creek, Burnaby.

Our Bentall One Vancouver office is located in center of Downtown Vancouver. This location is easy accessible by skytrain and near many shops, restaurants and amenities.

You would be joining our rapidly growing Employee Benefits
, and would be instrumental in helping build an innovative, client-focused approach and culture. Choose a career with HUB and create a future that combines a diverse, challenging work environment with financial security and celebrated success.

The Opportunity

As Manager, Client Service and Sales Support you’re responsible for overseeing all aspects of and service to our valued group benefits clients.

You ensure, through collaboration, teamwork and the selection and development of technically competent employees, strong client focus and satisfaction through the timely delivery of a quality end product. A deep understanding of what is needed to support sales and service success for our group benefits clients is critical.

This position reports to our VP of Group Benefits, and is the expert and owner of our Group Benefits Division service and support functions for our Downtown Vancouver operation.

Key Responsibilities

Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible

Coach, support and supervise our Downtown Vancouver Employee Benefits service and support team including:
Recruitment Onboarding Training & Development Performance Management Engagement

Foster a positive, engaging work environment to attract and retain top talent

Work with HR and the VP of EB to develop a career pathing plan for existing team members

Ensure effective and efficient business processes and procedures are in place

Optimize quality and volume of work

Workforce planning to meet business objectives and goals

Schedule regular meetings and check-ins with individual team members to discuss performance and goals

Ensure proper provincial licensing as well as insurance company contracting is in place

Collaborate with national and corporate resources

Support management with the oversight of Accounts Receivable or revenue allocation as needed

Other duties and responsibilities as assigned

Talent Management Responsibilities

Support team members to ensure that they are achieving agreed team and individual goals for client response times, workload, etc.

Evaluate and counsel employees relative to performance, conduct, attendance, and adherence to policies, procedures and regulations

Focus on development and career pathing for team members

Approve and manage staff schedules such as vacation, appointments, education

Coordinate vacation back-ups as needed

Host and maintain regular monthly meetings with the team

Schedule quarterly check-ins and annual year-end reviews with individual team members to discuss performance and professional goals

Know when to escalate issues to the next level of management

Assis…