Manager, Client Services Administration

Build the future with us

Are you driven by operational excellence in client service administration and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Manager, Client Services Administration, you will play a key role in overseeing and coordinating daily operations, developing team capabilities, and driving service quality, efficiency and continuous improvement across client service administration functions.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

• Supervise, train and support administration staff while coordinating daily workflows and ensuring high-quality service delivery to clients.
• Lead performance management activities, including evaluations, goal setting, coaching and employee development aligned with organizational objectives.
• Develop, optimize and implement team and departmental processes to maximize efficiency and maintain consistently high service standards.
• Conduct regular team meetings to review workload, address operational challenges, and provide guidance, while promoting knowledge sharing, documentation and cross-training.
• Identify and implement continuous improvement initiatives in collaboration with cross-functional teams, leveraging LEAN principles and AI technologies.
• Lead the planning and execution of large client-focused initiatives and projects, while executing operational and strategic objectives set by leadership.
• Demonstrate adaptability in a changing environment and the ability to pivot based on evolving business needs.

• Is known for their knowledge of Group Insurance, including terminology, benefits, and contract provisions, combined with relevant experience and academic background.
• Stands out for their ability to manage multiple priorities and complex workflows in a fast-paced environment, while performing effectively under pressure.
• Demonstrates strong strategic thinking and the ability to contribute effectively as part of a leadership team, while managing stakeholder expectations.
• Is recognized for their excellent interpersonal, communication, and coaching skills.
• Has 5 to 7 years of experience in Group Insurance, or 8 to 9 years of equivalent experience without a degree.
• Has a minimum of 3 to 4 years of supervisory or people management experience.

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces.
• Competitive benefits:
  Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

The typical hiring range for this position is between $90,000 and $105,000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.