Airport Operations Manager at CLEAR

Lead the daily operations of CLEAR's airport team as an Operations Manager. Drive security, customer service, and sales while ensuring compliance in a dynamic environment.

As part of CLEAR's airport leadership team, you'll report to the General Manager and oversee a team of Ambassadors. The ideal candidate should possess leadership experience in customer-facing operations, excelling in mentorship and team development.

Your role includes analyzing performance metrics and fostering relationships to enhance service quality.

Key Responsibilities:

• Support General Manager with efficient station operations

• Ensure adherence to CLEAR and TSA policies

• Recruit, onboard, and develop Ambassador talent

• Coach and train team to achieve service goals

• Analyze customer feedback to improve team performance

Requirements:

• At least 3 years in leadership, preferably in hospitality

• Strong interpersonal and motivational skills

• Proven ability to manage multiple priorities

• Experience in customer engagement and compliance

• Flexibility for non-traditional working hours

Excel in team management and customer interaction at CLEAR, enhancing secure travel experiences.
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