Manager Portfolio Operations

Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

The Manager, Portfolio Operations provides leadership to a team of technical and operational staff and oversight to contractors in the delivery of a high standard of operations and maintenance services in support of over 600 civic‑owned buildings, building systems and assets in a cost effective manner.

The Manager, Portfolio Operations also manages routine asset upgrading/replacement and other projects in compliance with all regulatory requirements including project scope development, stakeholder engagement and communication strategy, monitoring and control of project spend, document preparation, contractor engagement and project delivery in compliance with the City of Vancouver’s procurement policy.

The portfolio manager works closely with a cohesive management team that includes managers from other business units within REFM and other departments. The role involves extensive stakeholder engagement in the development of civic‑wide contracts, including identifying business requirements and outcomes.

Each portfolio manager addresses more complex problems that arise, through site inspection and liaison with contractors and staff to investigate related operating, construction and design issues and identify alternatives.

This is one of three positions reporting to the Associate Director, Facilities Maintenance & Operations. The Manager, Portfolio Operations provides leadership while overseeing all management responsibilities of the reporting unit. This position has a large group (in excess of 100) of staff that report through supervisors.

Other key contacts include the Corporate Management Team (CMT);
Boards and City Council; peers across the City of Vancouver who have responsibilities in City facilities; and other related corporate and government agencies.

• Works with business partners and leadership to understand and anticipate their business needs and develop and implement plans within the reporting unit to achieve assigned goals and objectives.
• Develops strategies, operating plans, targets and measures for unit.
• Provides intellectual leadership and subject matter expertise to senior management across the City of Vancouver.
• Develops strategies and identifies opportunities to optimize service delivery.
• Assesses and develops business case proposals for new or altered service delivery metrics.

• Leads the day‑to‑day delivery of building operations programs, services and activities, ensuring that the building fully supports the occupants' programs in accordance with the building's design intention.
• Develops and implements innovative business solutions, programs and services, provides leadership and oversight on maintenance, repair and operations activities, and collaborates with others on integrated solutions and initiatives across the City of Vancouver.
• Develops and manages reporting supervisors and other staff including selection, training, coaching, performance management and all other people practices.
• Provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning.
• Anticipates and analyzes trends in technology and assesses the impact of emerging…