Manager, Business Continuity & Operational Resilience

Manager, Business Continuity & Operational Resilience

We are seeking an experienced and strategic Manager, Business Continuity & Operational Resilience to lead the evolution of our enterprise-wide Business Continuity Management System (BCMS), drive organizational resilience, and advance our multi-year Continuity Maturity Roadmap. This is a unique opportunity to shape the future state of business continuity within a highly complex, life‑critical environment where preparedness, reliability, and resilience are essential.

Reporting to the VP, Operations, this role provides enterprise leadership, governance, and oversight for E‑Comm's Business Continuity Program. You will be responsible for establishing standards, frameworks, and oversight to ensure continuity of critical operations across all departments during disruptions and emergencies, with authority to enforce compliance and escalation issues to executive leadership.

What Makes This Opportunity Unique?

This role offers the opportunity to:

• Lead continuity and resilience for one of Canada's largest emergency communications organizations
• Drive the continued advancement of E‑Comm's multi‑year Continuity Maturity Index roadmap
• Build and mature an enterprise Business Continuity Management System aligned with leading practices and standards
• Influence executive decision‑making and organizational resilience strategy
• Lead continuity governance across Operations, Technology Services, and Corporate Services
• In collaboration with cross‑functional teams, shape preparedness for emerging risks including cyber threats, climate events, infrastructure disruptions, labor disruptions, and third‑party dependencies
• Serve as a trusted advisor during major incidents and enterprise disruptions
• Help ensure the continuity of life‑critical emergency communications services relied upon by first responders and communities throughout British Columbia

WHAT YOU WILL DO:

• Lead E‑Comm's enterprise Business Continuity Program and Business Continuity Management System (BCMS), establishing the strategy, governance framework, standards, and roadmap that strengthen organizational resilience and preparedness
• Drive the continued advancement of E‑Comm's multi‑year Continuity Maturity Roadmap and Continuity Maturity Index, conducting annual assessments and developing strategic initiatives that advance the organization toward its target state of business continuity maturity
• Establish enterprise business continuity requirements, critical service priorities, and recovery objectives, ensuring alignment with technology disaster recovery capabilities, emergency management, crisis management, and enterprise risk management practices
• Provide leadership, coaching, and oversight to continuity professionals and departmental stakeholders, fostering a culture of preparedness, accountability, continuous improvement, and resilience across the organization
• Lead enterprise‑wide business impact analyses, critical service mapping, dependency assessments, and resilience planning activities to address operational, technology, infrastructure, vendor, cyber, and emerging risks
• Oversee continuity exercises, testing programs, after‑action reviews, and improvement initiatives, ensuring plans remain effective, validated, and aligned with organizational and public safety requirements
• Serve as E‑Comm's senior business continuity and resilience advisor during major incidents and disruptions, providing strategic guidance, impact assessments, recovery planning, and executive‑level decision support
• Build strong partnerships across Operations, Technology Services, Corporate Services, executive leadership, and external stakeholders to embed continuity, recovery, and resilience requirements throughout the organization

WHAT YOU WILL BRING:

• A bachelor's degree in Emergency Management, Business Continuity, Risk Management, Business Administration, Information Systems, or a related field
• 7–10 years of progressive experience in business continuity, emergency management, disaster recovery, organizational resilience, or risk management, including leadership experience
• Experience leading enterprise‑wide programs within public safety, emergency…