Senior Manager, Family Services – Provincial Operations

About Us

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

As Ronald McDonald House & Yukon continues to expand its reach across the province, this role helps ensure that families receive a consistent, compassionate, and high-quality experience no matter which Family Room location they access.

The Senior Manager, Family Services – Provincial Operations provides operational leadership across our Family Room programs in Surrey, Kamloops, and Prince George, supporting teams to deliver family-centered care that is trauma-informed, culturally safe, equitable, and responsive to local community needs.

By strengthening day-to-day operations, supporting consistent practices, building team capability, and contributing to a scalable provincial service model, this role helps Ronald McDonald House BC & Yukon prepare for continued growth while staying grounded in our mission: giving sick children the healing power of being together with family.

Success in this role means families feel welcomed and supported, site teams feel connected and equipped, hospital partners experience strong collaboration, and Family Room operations are sustainable and aligned with other locations.

The Senior Manager, Family Services – Provincial Operations provides senior operational leadership for Ronald McDonald House BC & Yukon’s Family Room programs across the province, currently located in Surrey, Kamloops, and Prince George.

This role supports the consistent delivery of high-quality, family-centered care across all Family Room locations while helping build a cohesive and scalable provincial operating model aligned with Ronald McDonald House BC & Yukon’s mission and growth priorities. The Senior Manager works closely with the Senior Director, Family Services to strengthen service delivery, support hospital partnerships, and promote data-informed decision-making across Family Room operations.

Based in Vancouver and reporting to the Senior Director, Family Services, this role leads a distributed, multi-site team and collaborates with internal and external partners to enhance family experience, standardize operations, and support future expansion readiness.

As the organization continues to grow, this role may expand in scope, contributing to stronger integration across Family Services and supporting the evolution of provincial service delivery.

• Provide senior operational leadership and coordination for all Family Room locations in…