Manager and Team Lead, Third Party Residential Underwriting - BMBE

Manager and Team Lead, Third Party Residential Underwriting - BMBE Overview

The Opportunity: The Third Party Residential Underwriting Division, as a Division of First National Financial provides underwriting expertise and services on behalf of other financial institutions to the Canadian Mortgage Broker channel.

Reporting to the Assistant Vice President, Third Party Residential Underwriting - BMBE, the Manager manages a team of Underwriters, Fulfillment Specialists, and Funders in meeting the goals of the Third Party Residential Underwriting Division. Under their guidance and leadership, the team is responsible for the assessment of mortgage applications in making lending decisions in adherence with the established mortgage underwriting policies and guidelines.

The team also has responsibility for reviewing required documentation for accuracy and completion and for closing and advancing funds on approved mortgage applications while maintaining a consistent focus on service excellence.

• Establishes and maintains positive relationships with mortgage brokers to build loyalty to the Company
• Maintains positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors
• Generates new business opportunities through existing referral sources to help achieve company sales targets
• Makes lending decisions within established limits while ensuring adherence to policies and guidelines
• Completes management reporting as required
• Stays current with latest industry knowledge, competition, and market trends
• Manages the capacity of the team through efficient delegation of work and careful monitoring of volumes within the workflow
• Manages the performance of team members through ongoing feedback and coaching
• Establishes performance and work standards
• Recruits, interviews, hires, and on boards new employees as required
• Provides coaching, training, support and development to team members
• Conducts annual performance reviews
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

• Post-secondary education and/or equivalent work experience preferred
• 3-5 years previous mortgage underwriting experience required
• 2 or more years people management experience
• Completion of Mortgage Agent Course an asset
• Demonstrated ability to analyze information and make confident decisions
• Ability to build client/customer relationships and create a team environment
• Experience giving constructive feedback and leading others
• Ability to set and communicate goals and manage people
• People management skills including coaching and development of individuals and teams
• Ability to build and maintain positive relationships and resolve conflicts
• Strong written and verbal communication skills
• Strong analytical skills and organizational/time management abilities
• Positive team player with the ability to mentor others
• Effective problem-solving and decision-making skills
• Proficiency with basic PC software and Microsoft Office products
• Ability to manage pressure in a high-volume, fast-turnaround environment

• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged repetitive movement (keyboard and mouse)
• Long periods of time viewing a computer screen
• Hybrid working environment
• Comprehensive benefits program (Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs and modern office environment conducive to collaboration
• Supportive teamwork culture and opportunities to engage in community-focused events
• Ongoing social events throughout the year

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at ac should you need an accommodation at any point in the recruitment process.