Advanced Automotive Service Manager

Step up your career with Dilawri as an Advanced Service Manager, leading service operations across Canada. Foster technician skills, enhance customer relations, and ensure department profitability.

Dilawri Group of Companies is seeking a dedicated Service Manager to lead its Service Department effectively. This strategic role involves overseeing daily operations, ensuring maximum team performance, and maintaining high customer satisfaction standards. You will also be responsible for financial oversight, quality assurance, and compliance with safety regulations.

Key Responsibilities:

• Communicate dealership CSI results to technicians monthly

• Develop and implement effective training programs

• Manage quality control systems and monitor special jobs

• Collaborate with the Better Business Bureau for customer issues

• Maintain a repair order system that captures all details

Requirements:

• Leadership skills to mentor service team members

• Proven experience in service department management

• Strong organizational skills and understanding of financial metrics

• Ability to manage customer concerns professionally

• Legally entitled to work in Canada

Lead the service team and enhance operational success as an Advanced Service Manager at Dilawri.
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