Advisory & Consulting Manager

You are a highly operational, execution-focused project leader who is passionate about technology and innovation. In this role, you will lead customer adoption and implementation projects for Diligent’sGovernance, Risk and Compliance solutions, with a strong focus on driving successful delivery,maintaining operational consistency, and executing implementations in line with Diligent’sestablished Services Strategymethodology.

You bring a strong background in project management and SaaS delivery, along with a process-oriented mindset and a disciplined approach to execution. You are energized by delivering complex projects with consistency,maintaining high standards of project control, and ensuring teams follow repeatable implementation practices that support high-quality, scalable outcomes. You will partner closely with internal stakeholders to drivemethodologyadherence,maintain clear structured project documentation, and proactivelyidentifyand respond to delivery risk, project drift, and overall project health.

• Lead customer implementation and adoption projects with a strong focus on operational excellence, execution discipline, and successful delivery outcomes.
• Proactively manage portfolio operations,accuratetime andscopecapture within project, project financials, teamutilization, and time management.
• Mobilize the right team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project budgets and delivery efficiencies are actively managed.
• Spearhead the development of business solutions thatleveragethe full suite of Diligent products to improve delivery efficiency, support customer outcomes, and reduce implementation risk.
• Own RAID management across assigned projects,maintaining clear logs of risks, assumptions, issues, and dependencies, driving mitigation plans, and escalating decisions early to keep delivery on track.
• Ensure consistent adherence to Diligent Services Strategymethodology, implementation standards, anddeliverygovernance practices across all phases of the project lifecycle.
• Apply structured capture standards across customer meetings, workshops, requirements discussions, decisions, and actionitemsso project knowledge is documented clearly, consistently, and in a reusable format.
• Demonstrate AI fluency in delivery artifacts by using approved tools to accelerate the creation of status updates, meeting summaries, requirements documentation, project plans, and other customer-facing or internal deliverables whilemaintainingquality and accuracy.
• Monitor project health diagnostics and proactively respond to delivery drift byidentifyingearly warning signs across scope, timeline, budget, resourcing, and customer adoption, then driving corrective action plans.
• Own and execute on all project management tasks, including:
  • Capturing high-quality business requirements
  • Building andmaintainingproject plans, and adapting them to shifting priorities, demands, and timelines
  • Coordinating customer enablement and training
  • Communicating project status, risks, and progress to clients, stakeholders, and senior management
  • Managing meetings, including scheduling, agenda development, and documentation of action items
• Lead change management activities to support customer adoption and project success.
• Identify opportunities to expand
  
  Diligent’sproduct footprint with existing and new customers.
• Maintain quality service by enforcing quality and customer service standards,analyzing and resolving issues,identifying trends, and recommendingprocess,system, and product improvements.
• Provide coaching and mentoring to Senior Specialists and Specialists on project management, delivery excellence, and customer enablement.
• Develop and execute a professional growth plan to remain current and relevant to Diligent’scustomer base.

• 5+ years of experience in project management,implementationdelivery, or operations-focused roles, with strong business acumen and the ability to help customers achieve meaningful business outcomes.
• 5+ years of experience managing implementations of complex, large-scale technology solutions across industries.
• Demonstrate…