Client Service Director North America

Lead client services for ALS in North Vancouver with a focus on exceptional customer support and engagement. This role emphasizes optimizing client experience and account growth across North America.
As the Client Service Director at ALS, you will manage the key point of contact for client inquiries and concerns. You will develop strategies to enhance client retention and satisfaction while overseeing a team dedicated to delivering outstanding service. Additionally, your role will involve project management and collaboration with internal teams, ensuring effective communication and timely responses.

Key Responsibilities:

• Develop strategies to enhance client engagement

• Manage a team of Client Service Managers

• Oversee quote registry accuracy and compliance

• Present management reports to regional directors

• Organize client appreciation events at trade shows
Requirements:

• 10 years of customer service experience required

• Degree in Geological or Chemical Sciences preferred

• Strong English communication skills required

• Proven management experience in relevant fields

• Ability to handle escalations and time-critical issues
You'll be pivotal in elevating ALS's client relationships and service excellence across North America.
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