Retail District Manager

Retail District Manager

Department: Retail
-Leadership

Employment Type: Permanent - Full Time

Location: Vancouver

Compensation: $120,000 - $140,000 / year

Hi there, we’re Article. Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.

This is where you come in. As our District Manager
, you’ll be accountable for the customer experience, commercial, people, and operational performance of Article’s retail stores across Canada and the US.

As District Manager, you will be accountable for the customer experience, commercial, people, and operational performance of Article’s retail stores across Canada and the US. As Article’s first senior field leader, you will help build the field operating model required to grow from one store today to eight by the end of 2027 and support the next stage of network expansion.

You will lead the district as a portfolio of businesses, with accountability for district and store-level P&L performance, customer experience, team capability, and operational execution. You will coach Store Managers to understand and actively manage their businesses, address performance gaps, and build sustainable growth in each market.

This role combines strategic input with hands‑on field leadership. You will spend significant time in stores developing leaders, improving performance, and identifying practices that should be codified across the network. Working with Retail Operations and cross‑functional partners, you will translate Article’s strategy into scalable operations, standards, and playbooks, and champion a One Article approach across stores, e‑commerce, Interior Design Services, Customer Care, and fulfilment.

Most importantly, you believe exceptional customer experiences are created through exceptional leadership.

A note on territory: This district initially spans Canada and the US. As Article’s store footprint grows, the network is expected to transition into distinct regional districts. This role will help establish the field leadership model, operating disciplines, and succession pipeline needed for that evolution.

• Recruit, develop, and retain exceptional Store Managers and future leaders.
• Build leadership capability through coaching, feedback, development planning, and succession planning.
• Create an environment of accountability, trust, and continuous learning.
• Foster an inclusive, accountable, and collaborative culture where teams feel empowered to do their best work.

• Own district and individual-store sales performance against revenue, profitability, labour, productivity, customer experience, and operational targets.
• Lead forecasting, performance reviews, and action planning for the district, ensuring identified risks and opportunities are converted into clear store‑level priorities.
• Coach Store Managers to deeply understand their P&L and actively manage the commercial and operational behaviours within their control, including conversion, average purchase value, Interior Design Services utilization, attachment selling, and customer retention.
• Assess stores as a portfolio, accounting for market potential, store maturity, and performance trajectory when allocating resources and support.
• Balance short‑term business opportunities with the investments required to build sustainable customer and market‑growth.
• Support new store openings, including integration into district operating rhythms.

• Champion Article’s hospitality mindset and Customer Experience Model, establishing clear expectations and consistent execution across every store.
• Drive adoption and performance of Interior Design Services.
• Use customer feedback, service measures, and frontline observations to identify experience gaps, strengthen service recovery, and improve the end‑to‑end journey.
• Partner cross‑functionally to resolve recurring customer friction at its source and scale improvements across the network.
• Through active cross‑functional collaboration, ensure customers…