Assistant Manager

Job Description

Posted Thursday, August 13, 2026 at 10:00 AM | Expires Friday, January 1, 2027 at 10:59 AM

We welcome diversity, value differences, and foster inclusion in our employment practices.

Find out more about our commitment to diversity and inclusion by reading our
Foundational Principles
on our website. We invite applications from all qualified individuals who are philosophically aligned with our
mission, vision and values .

The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:

STATUS: Temporary;
Full-Time with benefits - until March 2028

SHIFT: 35 hours per week / Various Shifts - including weekend shifts

CLASSIFICATION: Exempt

About the Position:

Reporting directly to the Animal Centre Manager, this position acts as “second in command” at the Animal Centre/location. This position supports the Animal Centre Manager in fulfilling the fundamental requirements of their role and meeting the annual targets and goals for the Animal Centre.

Approximately 50% of the Assistant Manager’s time is devoted to managing volunteers, including recruitment and selection, training, program development, and performance management. The incumbent will evaluate and grow the volunteer programs based on the needs and goals of the shelter.

The Assistant Manager makes decisions, including supervision of staff and volunteers on behalf of the Animal Centre Manager in their absence, including during periods of vacation, illness, and regular days off.

Following the lead of the Animal Centre Manager, the Assistant Manager ensures that the vision and strategic initiatives are implemented and reflected in the Animal Centre and community by meeting operational goals and objectives consistent with the Strategic Plan.

Some specific duties:

• Provides support to the Animal Centre Manager based on goals, targets, and resource allocation of the Animal Centre/location.
• Responsible for the screening, selection, and retention of volunteers within the BC SPCA’s approved recruitment process. Develops and implements strategies to recruit volunteers based on needs of location and community demographics.
• Ensures that a current volunteer database is maintained through “Better Impact” for the purposes of communicating with volunteers and tracking hours and output of volunteers.
• Supervises volunteers in performance of duties providing them continuous feedback and guidance when requested or required. Conducts recognition programs to honor volunteers by celebrating successes and achievements.
• Monitors ongoing need for volunteers and volunteer programs, working with staff to maintain and grow a volunteer program including foster network that supports ongoing BCSPCA programs and activities.
• Acts as an ambassador of the BC SPCA at community events, maintaining and improving partnerships with community partners such as businesses, vendors, and sponsors.
• Communicates with the community to promote humane animal care, address animal welfare issues and promote the activities of the shelter in accordance with BC SPCA’s mission and vision.
• Replies to customer inquiries in a courteous, efficient and professional manner providing a high level of personalized customer service and assists in resolving escalated customer service complaints in a timely manner.
• Assists in overseeing the delivery of high customer service standards from staff and volunteers through supervising overall customer satisfaction in the Animal Centre and providing training and coaching as necessary.
• Provides customer support by assisting shelter staff with customers, answering telephones, adoptions and animal emergencies.
• Maintains optimum welfare standards in the shelter at all…