Diagnostic Account Manager

Zoetis is a global leader in animal health, dedicated to advancing care for animals through innovative medicines, vaccines, diagnostics and other technologies. Zoetis Canada is proud to be certified as a Great Place to Work®, a testament to our inclusive culture, strong values and commitment to employee well‑being. / Zoetis est un chef de file mondial en santé animale, dédié à faire progresser les soins aux animaux grâce à des médicaments, des vaccins, des outils de diagnostic et d'autres technologies novatrices.

Zoetis Canada est fière d’être certifiée Great Place to Work®, une reconnaissance qui témoigne de notre culture inclusive, de nos valeurs fortes et de notre engagement envers le bien‑être de nos employés.

The successful candidate will manage a territory of diagnostic customers, with a strong emphasis on delivering best‑in‑class in‑clinic lab installations and actively promoting utilization in alignment with clinical guidelines. Key responsibilities include enhancing the post‑sale customer experience, overseeing the installation, set‑up, and connectivity of diagnostic devices and online platforms, providing technical support, and facilitating customer on‑boarding. Additionally, the candidate will conduct cyclical customer touchpoints to provide comprehensive clinic training and education on the usage, maintenance, and clinical benefits of our diagnostic solutions to ensure optimal in‑clinic application.

This is a 12‑month contract position, covering the Greater Vancouver Area and Islands, and the candidate must reside in the Greater Vancouver Area.

Le candidat retenu gérera un territoire de clients diagnostiques, en mettant fortement l’accent sur la fourniture d’installations de laboratoire en clinique et en promouvant activement l’utilisation conformément aux directives cliniques. Les principales responsabilités incluent l’amélioration de l’expérience client après‑vente, la supervision de l’installation, de la configuration et de la connectivité des dispositifs de diagnostic et des plateformes en ligne, la livraison d’un support technique et la facilitation de l’intégration et l’orientation des clients.

De plus, le candidat effectuera des points de contact cycliques avec les clients pour fournir une formation et une éducation complètes en clinique sur l’utilisation, l’entretien et les avantages cliniques de nos solutions diagnostiques afin d’assurer une application optimale en clinique. Ce poste, un contrat de 12 mois, est situé dans la région du grand Vancouver.

• Territory Management Execution Excellence:
  Support, Educate & Drive Utilization
• Manage customer needs within a territory through regular check‑ins, both on‑site and remote, to meet performance indicators and budget.
• Deliver customer care through technical support, troubleshooting, training, and education on diagnostic solutions.
• Upsell and cross‑sell products, identify leads, and collaborate with team members to enhance the customer experience.
• Deliver exceptional post‑sale customer service through seamless implementation and staff training.
• Installation and set‑up of diagnostic devices, routers, network switch connections, Practice Management Software connectivity and set‑up of online platforms.
• Driving the customer on‑boarding experience by identifying motivators and providing solutions through pre‑onboarding, installation, training and follow up.
• Maintain a high level of expertise with the evolving portfolio of products, services, pricing, competition, and market trends.
• Collaborate with various business units to enhance customer experience and resource utilization.
• Coordinate and manage resources, schedule calls, book travel, and manage the territory budget.
• Maintain accurate records of customer interactions and report expenses promptly for financial accountability.

• Soutenir, Éduquer et Encourager l’Utilisation.
• Gérer les besoins des clients dans un territoire par des interactions régulières, sur site et à distance, pour atteindre les indicateurs de performance et le budget.
• Fournir un service client par le biais de support technique, de dépannage, de formation et d’éducation sur les solutions de…