Senior Platform Engineering Manager

About us:

Spring Financial is a Canadian financial technology company focused on making every day financial services simpler, faster, and more accessible. We build technology that helps Canadians build credit, save money, and access lending products without unnecessary friction. Our platforms allow customers to apply and manage their finances online, by text, or over the phone, making the experience convenient and flexible. Since launching in 2014, Spring has grown into one of Canada’s largest fintechs, with over 250,000+ product originations across credit‑building products, personal lending, and mortgage solutions.

We’re a fast‑growing, product‑driven team that values practical solutions, strong execution, and thoughtful collaboration. We give people ownership, trust them to make decisions, and focus on building systems that scale reliably.

If you’re interested in working on real‑world fintech platforms used by hundreds of thousands of Canadians, Spring offers the opportunity to make a tangible impact through well‑built technology.

NOTE:

This is a full‑time, permanent, hybrid position in downtown Vancouver. 3 set days in the office and 2 WFH.

Spring Financial is a Canadian Fintech on a mission to improve the financial health of everyday Canadians. We are building the products, the platform, and now the AI‑native operating model that will let us do it at a scale few lenders can match. Spring is rebuilding how a modern lender runs, and we are building it AI‑native from the ground up.

We are looking for a Senior Platform Engineering Manager to lead that transformation. This is not a role where you keep the lights on. It is a role where you decide what the lights are, and you get to build an operating model that most companies are still only talking about.

You will lead the team that owns everything Spring runs on, from the product platform that ships to millions of dollars in loans, to the identity, networks, and systems every Spring employee depends on to do their work. Your mandate is to make all of it AI‑native: a platform operated by engineers and AI agents working together, where agents provision infrastructure, catch and fix problems, and help employees directly, all under governance you design.

Few engineering leaders get a canvas this large or a mandate this clear.

If you are the kind of leader who sees AI as a step‑change in how infrastructure and IT get built and run, and you want the authority and the team to prove it at scale, this is your opportunity to lead from the front.

As a Senior Platform Engineering Manager at Spring, you lead the combined platform and systems engineering function. You own both the product platform that ships to customers and the corporate technology environment employees depend on. Your reports include both individual contributors and managers, among them the Systems Engineering Manager who runs corporate IT and the help desk. You connect team‑level execution to company priorities and scale delivery through clarity, culture, and mechanisms rather than through your own hands on the keyboard.

You are responsible for making Platform Engineering AI‑native, and this is a build mandate, not a tooling rollout. You set the strategy for a platform operated by a blend of engineers and AI agents. You direct investment toward agents that provision infrastructure, detect and remediate failures, and resolve employee support requests end to end, and you hold the line on the governance that makes that safe.

Under your ownership, every agent has a governed identity, least‑privilege access, and a full audit trail, and the same identity and access discipline your systems engineering team applies to employees extends to agents.

You foster a strong culture of reliability, observability, and security across all your surfaces. You hold a high bar for CI/CD pipeline health, deployment safety, and monitoring coverage across services. You help teams define and maintain SLOs, drive down toil, invest in automated remediation, and improve change management. You partner with Security, People Operations, Finance, and Facilities to reduce systemic risk and adopt secure‑by‑default…