Training Supervisor

Position Summary

The Training Supervisor supports the development, coordination, delivery, and continuous improvement of COHO's Staff Development Program. Working in collaboration with the COO, management team, quality assurance staff, and subject matter experts, the incumbent helps ensure employees receive the knowledge, skills, tools, and support required to provide consistent, high-quality service to clients.

The position is responsible for coordinating onboarding and ongoing staff development initiatives, developing and maintaining training curriculum and learning resources, organizing training delivery, and supporting competency development throughout an employee's career  role helps ensure training content remains current, relevant, and responsive to organizational priorities, service standards, quality assurance findings, operational trends, emerging risks, and opportunities for continuous improvement.

The Training Supervisor works closely with employees and management to support learning, performance development, and successful probationary periods through coaching, observation, competency assessment, and constructive feedback. While the position plays an important role in identifying strengths, development needs, and training opportunities, it does not have responsibility for employee discipline, labour relations matters, or formal performance management decisions.

The Training Supervisor may maintain a limited assigned client portfolio, not normally exceeding the equivalent of one day per week. This assignment serves as a practical training environment that supports the onboarding, mentoring, coaching, and development of staff while ensuring the incumbent remains current with operational practices, client needs, and service delivery expectations.

• Support the COO and management team in the ongoing development and continuous improvement of COHO's Staff Development Program.
• Coordinate the development, maintenance, and review of training curriculum, learning pathways, competency frameworks, training materials, procedures, and learning resources.
• Coordinate an annual organization-wide training schedule in collaboration with the COO, management team, quality assurance staff, and subject matter experts.
• Identify organizational learning needs through operational priorities, quality assurance findings, staff feedback, changes in legislation, emerging risks, service delivery trends, and business priorities.
• Coordinate the involvement of managers, senior coordinators, internal subject matter experts, and external presenters in the delivery of training programs.
• Track training participation, competency milestones, learning outcomes, and professional development activities.

• In collaboration with HR, design and coordinate a structured onboarding program that prepares new coordinators to begin supporting client responsibilities, with appropriate support, within their first two weeks.
• Ensure onboarding addresses COHO values and service philosophy, governance fundamentals, co-operative housing principles, client service expectations, escalation protocols, operational cycles, documentation standards, ARCORI fundamentals, risk management, and quality assurance expectations.
• Coordinate practical learning opportunities through classroom instruction, job shadowing, guided practice, observation, site visits, board meetings, and field coaching.
• Assess competency development and readiness for progressively increased responsibility.

• Develop and maintain learning pathways for employees throughout their first year and beyond.
• Coordinate training and development opportunities related to governance, financial administration, board relations, facilitation, conflict management, occupancy management, maintenance planning, human rights, risk management, leadership, and client service excellence.
• Provide coaching, mentoring, guidance, and developmental support to new and existing staff.
• Coordinate refresher training, mandatory training, technical training, and professional development activities.
• Create and maintain…