Senior Manager, Enterprise Capabilities

Senior Manager, Enterprise Capabilities

Requisition : 47099

Organization
Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

The City of Vancouver is looking for an experienced, visionary leader to support our objective of service modernization. Responsible for the delivery of reusable enterprise capabilities that can be leveraged across digital products and services in areas including identity, payment processing, address management and others as driven by organizational priorities, this role presents an exciting opportunity for the right technologist to drive change and maximize the value and impact of strategic technology investments.

The Senior Manager:
Enterprise Capabilities, Technology Services is responsible for planning, directing and co-ordinating the operations and strategic development of services and products to optimize the performance of processes across areas including Technology Services and the City. They are Responsible for collaborating with other business and technology leaders to design, implement, deliver and operate enterprise services and solutions that generate business value.

The Senior Manager:
Enterprise Capabilities provides the vision for a suite of innovative digital services, creates the roadmap, continuously manages feature prioritization (including analysis and fixes) and works closely with project management, supporting TS, Digital and Business areas to ensure scheduled delivery of services. Ultimately, the Senior Manager:
Enterprise Capabilities works with key business and TS, Digital and contact centre stakeholders to ensure alignment between business drivers and goals, TS capacity and capability and agreed, prioritized direction of service evolution.

The role contributes to departmental planning activities, making recommendations for changes in methods, processes and procedures that may impact financial and operational areas as well as staffing workloads, working conditions, changes in positions or staffing levels.

Leadership and Guidance:

• Provides leadership and guidance to staff, contractors, and vendors for the successful delivery of enterprise capabilities identified as critical to the Annual Technology Plan and operational targets.
• Guides team supervisors and members in analyzing and resolving complex problems, assessing risk and impact on business units.
• Presenting optimized solutions that blend business, technological, process and knowledge capabilities.

Product and Service Ownership:

• Owns and sets the strategy for related products and services oriented to modernization of City services, ensuring alignment with business unit goals.
• Manages a backlog of features and requirements, working with stakeholders to monitor impacts of business and technology changes.

Technology Planning, Innovation and Service Excellence:

• Leverages emerging technologies, including cloud-based services, to drive efficiency and effectiveness.
• Conducts technology assessments, analyzes the competitive landscape, and incorporates industry innovations into product planning.
• Identifies and measures key customer service KPIs, develops strategic objectives to improve service delivery, and enhances effectiveness and efficiency.

Stakeholder

Collaboration:

• Partners with City Departments and internal stakeholders, fostering positive relationships and supporting Service Level Agreements.
• Represents the…