Team Lead, Commercial Servicing

Team Lead, Commercial Servicing
Vancouver, BC - Montréal, QC
Salary Range: $68,000 - $80,000 /yr

About Us

Founded in 1974, CMLS Commercial is one of Canada's largest independently owned commercial mortgage services companies, providing financing solutions to real estate owners, developers, institutional investors, and many of the country's leading financial institutions.

Our expertise spans the full commercial mortgage lifecycle—from origination and underwriting to servicing, securitization, mortgage analytics, and market intelligence. Backed by decades of experience and a reputation for innovation, we help clients navigate complex financing opportunities with confidence.

Nesto Group

Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of lending.

Powered by our proprietary cloud and AI technology, nesto has become one of Canada's fastest-growing mortgage lenders, gaining market share across direct-to-consumer (D2C) residential lending, the broker channel, and multi-family commercial lending. Recognized as one of Deloitte's Fast 50 companies for three consecutive years, we continue to push the industry forward through innovation, technology, and customer-focused solutions.

Operating through our family of brands—
CMLS,
nesto, and
Nesto Cloud
—our mission is to build Canada's mortgage ecosystem of the future and create a true Canadian champion in lending technology and financial services. Learn more at:

Life at CMLS Commercial

At CMLS Commercial, you'll work alongside industry experts on transactions that help shape communities across Canada. Whether you're supporting institutional clients, delivering market insights, or financing landmark developments, you'll be part of a collaborative team where expertise is valued and professional growth is continuous.

About the Role

The Team Lead, Commercial Servicing will be accountable for the day-to-day management and development of a team responsible for a variety of post-funding servicing functions. Core responsibilities include, but are not limited to, the following:

People Leadership & Development

Lead the training, performance management, and professional development of direct reports, including the successful onboarding of new team members.

Provide consistent and constructive feedback, coaching, and mentorship to support technical knowledge transfer and personal growth.

Conduct quarterly performance check-ins and participate in the annual performance review process, addressing performance concerns in a timely and effective manner.

Foster a high-performing and collaborative team environment by promoting open communication, accountability, and cross-functional learning opportunities.

Team Operations & Workload Oversight

Collaborate with Servicing Management to monitor servicing queues and workloads, ensuring effective work allocation, task distribution, and resource coverage.

Manage day-to-day operations of the team’s servicing functions and ensure delivery meets established quality and efficiency standards.

Make recommendations on task rotation and workload rebalancing to optimize productivity and minimize risk.

Process Improvement & Quality Assurance Conduct process verifications and quality reviews, including peer or spot checks, to maintain consistency and accuracy across servicing functions.

Analyze servicing errors or trends, identify root causes, and implement process improvements to mitigate recurring issues.

Proactively gather feedback from team members…