Director, Client Relationship Manager, Marketing ​/ Advertising ​/ PR

Company Description
MILK Creative Communications creates impactful awareness by developing meaningful stories and designing innovative communication and content solutions. The agency's creative approach is aimed at capturing attention and inspiring action. MILK empowers brands to effectively influence their audiences and achieve impactful results. Our team is collaborative, strategic, and deeply invested in doing smart, meaningful, and intentional work for our clients.

Role Description
We are seeking a Director to join our leadership team and play a key role in driving client success, agency growth, and team development. This is a senior, hands‑on position that blends strategic oversight with day‑to‑day account leadership, new business support, and mentorship of mid‑level and junior team members. The ideal candidate is a confident relationship‑builder, strong communicator, and natural leader who thrives in a boutique agency environment.

This is a full‑time hybrid role based in Vancouver, BC, and offers the flexibility of both in‑office collaboration and work‑from‑home arrangements as well as a four‑day work week. The Director will oversee creative project development, lead strategic communications initiatives, and ensure project outcomes align with company vision and client needs.

Key Responsibilities
Client & Account Leadership

Lead and oversee a portfolio of key client accounts, ensuring high‑quality strategy, execution, and results

Serve as a senior client contact, building trusted relationships and identifying opportunities to expand scope of work

Provide strategic counsel across media relations, social media, large‑scale campaigns, brand storytelling, and issues management

Team Leadership & Development

Support mid‑level and junior team members with day‑to‑day account guidance, problem‑solving, and execution support

Mentor team members, contributing to their professional growth and development through coaching, feedback, and performance support

Help foster a positive, collaborative team culture aligned with agency values

New Business & Agency Growth

Support new business development initiatives, including pitch strategy, proposal development, and presentations

Identify organic growth opportunities within existing client relationships

Represent the agency confidently in prospective client meetings and industry conversations

Collaboration & Operations

Work closely with senior leadership to support agency goals, workflows, and best practices

Contribute to process improvement, resourcing decisions, and internal planning to help the agency thrive

Travel & Market Presence

Participate in occasional travel to Toronto/Montreal for client meetings, new business opportunities, and industry events, as required

Qualifications

Leadership and team management skills, with the ability to oversee projects and drive successful outcomes

Expertise in strategic communications, creative direction, and developing innovative content solutions

Strong skills in brand strategy, marketing, and digital and social Communications

Experience with project management, budgeting, and meeting deadlines

Excellent written and verbal communication skills, with a focus on storytelling and impactful messaging

Proven experience working collaboratively in hybrid work environments

5‑7 years of experience in public relations or communications, ideally within an agency environment

Proven experience leading client accounts and managing or mentoring teams

Strong strategic thinking, writing, and presentation skills

Experience supporting new business efforts and client growth

Comfortable balancing high‑level strategy with hands‑on execution

Based in Vancouver

Compensation & Work-Life Balance

Base salary: $90,000

Additional performance‑based compensation tied to new business wins and account growth

Comprehensive benefits package

Four‑day work week

Why Join Us

Play a meaningful leadership role within a growing boutique agency

Collaborative, supportive team culture

Exposure to diverse clients and creative work

Competitive compensation, performance incentives, and a four‑day work week

Equity, Diversity and Inclusion
We are committed to creating an inclusive, equitable workplace where diverse perspectives are valued. We welcome applications from candidates of all backgrounds and identities.

Interested candidates should send their CV and cover letter as well as two references to  Please note that only qualified candidates will be contacted for an interview.

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