Manager of Victim Services and Volunteer Programs

Position Title:

Manager of Victim Services and Volunteer Programs

Reports to:

Executive Director

Program/Department:
Victim Services, Leadership

Closing date:
July 15, 2026

Start date:

September 15, 2026

Compensation:
Salary - $76,200/year

Full-Time: 35 hours per week, 4 days per week

Hybrid Working:
This position is eligible to work remotely with in-office and/or in-person work as required

Union Representation:
Excluded

Benefits

Medical, Dental, Vision and Life & Disability Coverage

Wellness Program

Paid Time Off

Flexible scheduling

Supportive culture

Professional Development

We strongly encourage applications from Indigenous, Black, racialized, disabled, Two-Spirit, trans, non-binary, and gender diverse people, as well as others who have been historically excluded from leadership opportunities.

Job Summary
The Manager of Victim Services and Volunteer Programs is responsible for the strategic leadership and programmatic oversight of Salal’s Victim Services and Volunteer Programs, including Salal’s Volunteer Program and Training, Sexual Assault Response Team, 24-hour Crisis and Information Line, Hospital and Clinic Accompaniment Service, Police and Court Accompaniment Program, and Victim Service file work. The Manager supervises and manages the Victim Services team which includes the Victim Services Coordinator, Victim Services Workers, Sexual Assault Response Team workers, Victim Services Medical Support Worker, Relief Victim Services/Hospital Accompaniment Staff, and the Volunteer Coordinator.

The Manager develops, monitors, and evaluates Salal’s Victim Services and Volunteer programs to provide strategic direction and vision, and to ensure service excellence and alignment with Salal’s mission and values. The Manager fosters and maintains strategic relationships and partnership opportunities to ensure the program’s success. As a member of Salal’s senior leadership team, the Manager is responsible for promoting and fostering systems change through growing the mission and vision of the organization and ensuring Salal’s programs and services meet the organization’s core values and fiscal, ethical, and legal responsibilities.

Organizational Status
Salal Sexual Violence Support Centre is an intersectional feminist, anti-oppressive, decolonizing non-profit organization who changes society through advocacy, outreach and education. Operating on the unceded Coast Salish Territories, Salal advocates for and provides counselling and victim services support to survivors of all marginalized genders who have experienced violence in intimate relationships, sexual assault, and/or childhood sexual abuse. Committed to being aware of and mitigating the power dynamics informed by intersectional identities, Salal staff are called to enhance connections and collaboration, and to promote an atmosphere of safety in all aspects of their work.

Salal staff believe in and model the values of capacity building, connection and relational competence through empathy, compassion, curiosity and assertive communication.

Salal’s Victim Services and Volunteer Programs operate a 24-hour Crisis and Information Line and offer systems navigation support to survivors of marginalized genders who have experienced sexual violence. Survivors accessing Victim Services are provided emotional support and safety planning; information on criminal justice system processes and community resources; court and police accompaniment, orientation, information and advocacy; assistance and advocacy with related applications, statements and forms;

referrals to appropriate community resources and Victim Services Programs as required by the Victim Services Protocol and based on the particular circumstances and needs of the survivor; hospital and clinic accompaniment and medical advocacy; and crisis response and intervention as needed.

Works Performed
Strategic

Uses a relational leadership approach to build and contribute to a healthy, collaborative, agile and accountable team environment and workplace culture grounded in intersectional feminist, anti-oppressive, and decolonizing practices.

Develops Salal’s Victim Services and Volunteer Program strategy and program, ensuring…