Philanthropy Coordinator

Fundraising, donor engagement and stewardship

Position: Philanthropy Coordinator

Organization: Ocean Wise

Location: Vancouver, BC

We need the ocean. The ocean needs us.

As the Coordinator, Philanthropy, you will support the Philanthropy team in coordinating direct response initiatives, targeting new, current and lapsed donors including direct solicitation, third party events, stewardship, and event support. Reporting to the Manager, Donor Relations & Engagement, this role is key in supporting our direct response program, 3rd party events, and advancing Ocean Wise’s objectives.

You are a relationship-focused and detail-oriented fundraising professional with a passion for donor engagement and stewardship. You thrive in a collaborative, fast-paced environment, bringing strong communication, organizational, and customer service skills to support annual giving initiatives, donor experiences, and data integrity.

• Supporting the plan for annual giving campaigns that utilizes direct solicitation, email, social media, and phone calls to grow the number of donors and amount of financial support.
• Supporting and implementing stewardship activities through tailored correspondence, reports, and updates in relation to campaigns such as welcome series, thank you calls/emails, Ocean Wise event follow-up and holiday salutations.
• Assisting with building and editing lists for email communications, direct mailings and telemarketing (segmenting lists of prospective, current, and lapsed donors).
• Assisting with the monthly giving program including supporting the maintenance of stewardship and cultivation activities.
• Coordinating the Peer-to-Peer and Third-Party Event Program strategies and procedures.
• Assisting in the maintenance and stewardship of third-party fundraising systems, such as Charitable Impact, Benevity, and Canada Helps.
• Responding to donor incoming phone and email inquiries.
• Assisting in organizing donor engagement activities including new donor thank you calls and follow up with lapsed monthly donors.
• Supporting the segmentation work and planning for the mid-level program.

• Supporting the Database Manager with updating the donor database (Salesforce), as required, and acting as the main resource for gift processing/data entry.
• Creating and updating donation forms in our online giving platform in coordination with the Manager, Donor Relations & Engagement and Database Manager
• Preparing and sending acknowledgement letters and tax receipts in coordination with the Database Manager.
• Providing administrative support for the annual giving team, including updating donor communications in the database.
• Developing procedural documents for general inquiries, processes, and the database system requirements.
• Other duties as required to support the overall objectives of the philanthropy team and the broader organizational goals.

• Demonstrated experience in annual giving/direct response fundraising, not-for-profit
• Bachelor's degree in a relevant field (such as nonprofit management, public administration, marketing or communication or business administration) or an acceptable combination of education, training and experience.
• Exceptional written and verbal communication skills.
• Strong interpersonal skills and demonstrated ability to work with teams and independently.
• Experience working with a diverse array of stakeholders.
• Ability to manage multiple priorities, tasks, and relationships in a fast-paced and collaborative environment.
• Strong customer-service orientation.
• Proficient in Microsoft Office suite of products, Salesforce, Fundraise Up or similar databases.
• Proficiency in digital communication tools (Marketing Cloud preferred).
• Ability to demonstrate a high level of professionalism.
• Ability to respond positively to frequent change.
• Ability to work with and maintain a high degree of confidentiality.
• Interest in becoming an impactful fundraising professional.
• Assets include:
• Experience working in conservation.

• Ability to support Salesforce database clean up –…