Customer Services Attendant

Customer Services Attendant

Join to apply for the Customer Services Attendant role at BC Ferries
.

Seniority level:
Entry level.

Employment type:

Temporary. Job function:
Other. Industries:
Maritime Transportation.

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Horseshoe Bay. Seasonal.

• Taking food and beverage orders from passengers and relaying orders to the galley; portioning and serving items from the steam table; responding to special menu or serving request; assisting passengers with trays.
• Selling and serving alcoholic beverages.
• Assisting with the presentation of hot and cold menu items.
• Clearing and cleaning tables and chairs in passenger areas; carrying dishes and trays to bus stations; scraping off food remains; separating wet compost; assisting in sorting cutlery and dishes.
• Performing housekeeping and major cleaning routines including sweeping, cleaning, scrubbing, washing, vacuuming floors, cleaning bulkheads, deckheads, elevators, furniture, windows, galley, gully appliances, steam tables, beverage machines, lines and taps, and cleaning coolers; picking up papers and garbage and emptying garbage containers; operating garbage compactors; sorting recyclables for removal; mixing cleaning solutions.
• Cleaning washrooms, wiping down counters, sinks, mirrors, disinfecting toilets and urinals, replacing hand towels and toilet paper.
• Performing additional duties including preparing food service facilities for opening; readying the facilities for on‑coming watches and closing facilities; checking stores for sufficient supplies and unloading; lifting, carrying, replenishing, and rotating stores; reporting equipment failures; assisting in vessel refit storing and de‑storing.
• Providing information to passengers about ferry schedules.
• Performing marine emergency duties in drills and emergency situations including but not limited to passenger management, operating evacuation systems, handling fire hoses, and lookout duties.

• Strong customer service skills, ability to work in a high‑volume, physically demanding environment, excellent communication, high self‑motivation and initiative.
• One (1) year of customer service experience, preferably in a food service environment.
• Valid Seafarer’s Medical, Food Safe Level 1, and Serving it Right Certificates are required and can be obtained upon receiving an offer of employment.
• Preference may be shown to applicants who hold Occupational First Aid Level 3 and/or Professional Cook Level 1.

Submit cover letter and resume by May 31, 2026
. Please ensure to upload any relevant certificates you currently hold during the application process. Video explaining more about this role:

“We connect communities and customers to people and places important in their lives.” At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever‑changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.